Average 1-4 years Help Desk Technician with Customer Service Skills Salary in Cleveland, Ohio

$36,385
Avg. SalaryShow Hourly Rate
$1,350
Bonus
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The average salary for a 1-4 years Help Desk Technician with Customer Service skills in Cleveland, Ohio is $36,385.
25%
$34k
25%
$36k
50%
$41k
75%
75%
MEDIAN $36,385
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United States (change)
Salary
$34k - $41k
Bonus
$0 - $1k
Total Pay
$21k - $48k

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Job Description for Help Desk Technician

Help Desk Technician Tasks
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Career Paths

Explore the most common career paths for Help Desk Technician. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Help Desk Technician
Systems Administrator
Network Administrator
Support Technician, Information Technolo...
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Help Desk Technician Job Listings