Operations Manager Advice

Q: What do you wish you knew about your job when you first started out?

Operations Manager in Avenel:
"Educate yourself."
Always learn on the job make yourself an asset and not an excuse.

Operations Manager in Boston:
"Perception and Communication is Critical."
Perception is so important. You may have one opinion of how you're doing but your customer(s) may have a different opinion. Never assume, always ask for feedback. Being able to listen and learn from constructive feedback is a critical factor in success.

Operations Manager in Boston:
"Never Stop Learning."
Do not be afraid of constructive criticism. No one can improve unless they know where their opportunities are. It took me a while to get to the point where I was comfortable with this in my career. I consistently coach my direct reports to be open to it so they can hopefully get there faster than I did. Also, perception is so unbelievably important. You may think one thing but your customer(s) think something completely different. Communication is critical in order to make sure you are truly aligned with your customers.

Operations Manager in New York:
"Municipal law."
Learn tax code & DOH guidelines.

Operations Manager in Jersey City:
"None."
Know whats required for the job. Know your Manager and the salary range before accepting an offer.

Operations Manager in Charlotte:
"Do It All So It All Gets Done."
Cross train your team and cross train yourself. It's great to have a superstar and great to be a superstar, but it takes a confident and competent team to succeed. We win, we succeed, we achieve. I lost, I failed, I missed. Prioritize what you can at the beginning of the day and work the plan. Various "urgencies" compete for your time and energy. Learn to say that's not were focused on at this time. Minimize putting out "fires" by not leaving loose ends, give clear directions, train your team, and understand the process yourself. Never stop learning, learn to give your opinion to add to the thought process not to get others to change theirs.

Operations Manager in San Diego:
"Employees make you."
Employees need to respect your authority. First rule. The gift is for you to get those employees to understand you appreciate them for helping you get to success and it was them who made it possible with your direction. My employees make the business go. I just guide it. Make your employees think they are the ones that guide it without stepping into your shoes.