$40,739
Avg. Salary
$19.89
Avg. Hourly Rate

Average additional compensation:

$0.00

Bonus

$7,899

Commission

What am I worth?
How should I pay?

The average pay for a Quality Assurance Analyst, Call Centers in Wilmington, Delaware is $19.89 per hour.

The average pay for a Quality Assurance Analyst, Call Centers in Wilmington, Delaware is $40,739 per year.

$0.00
10%
$19.89
50%
$0.00
90%
MEDIAN $19.89
$0
10%
$41k
50%
$0
90%
MEDIAN $40,738

Job Description for Quality Assurance Analyst, Call Centers

Call center quality assurance analysts ensure that all inbound or outbound calls meet company standards. This means that they read over call transcripts and/or listen to audio recordings to discover issues and then come up with strategies to address any problems they find. Call center quality assurance analysts also compile issues and recommendations for improvements, giving this information to their managers. They also prepare and/or update existing guidelines to ensure calls are at their desired quality level.

Read More...
Quality Assurance Analyst, Call Centers Tasks
  • Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
  • Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
  • Audit and review quality assurance processes and tasks, including calibrating across analysts.
  • Document problems and provide feedback and coaching to improve call center quality.

About Wilmington, Delaware

New Castle County, Delaware
71,957
Male:
32,680 (45.4%)
Female:
39,277 (54.6%)
Wilmington (Lenape: Paxahakink, Pakehakink) is the largest city in the state of Delaware, United States, built on the site of Fort Christina, the first Swedish settlement in North America. It is located at the confluence of the Christina River and Brandywine River, near where the Christina flows into the Delaware River. It is the county seat of New Castle County and one of the major cities in the Delaware Valley metropolitan area. Wilmington was named by Proprietor Thomas Penn after his friend Spencer Compton, Earl of Wilmington, who was prime minister in the reign of George II of Great Britain. As of the 2010 United States Census, the population of the city is 70,851, reflecting a decline of 2.4% from the 2000 Census. Wilmington is built on the site of Fort Christina and the settlement Kristinehamn, the first Swedish settlement in North America. The area now known as Wilmington was settled by the...
Wilmington:
$41,035
Delaware:
$61,255
$911
Wilmington:
$160,300
Delaware:
$240,200
3.5%

Quality Assurance Analyst, Call Centers Job Listings

Key Stats for Quality Assurance Analyst, Call Centers

Gender

Female
50 %
Male
50 %
Less than 1 year
20%
1-4 years
60%
10-19 years
20%

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
20%
1-4 years
60%
10-19 years
20%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 80%
vision benefits
Vision: 60%
no benefits
None: 20%