$53,103
Avg. Salary
$16.00
Avg. Hourly Rate
Help us gather more data! Is Quality Assurance Analyst, Call Centers your job title? Find out what you're worth.

The average pay for a Quality Assurance Analyst, Call Centers in Nashville, Tennessee is $16.00 per hour.

The average pay for a Quality Assurance Analyst, Call Centers in Nashville, Tennessee is $53,103 per year.

$0.00
10%
$16.00
50%
$0.00
90%
MEDIAN $16.00
$0
10%
$53k
50%
$0
90%
MEDIAN $53,103

Job Description for Quality Assurance Analyst, Call Centers

Call center quality assurance analysts ensure that all inbound or outbound calls meet company standards. This means that they read over call transcripts and/or listen to audio recordings to discover issues and then come up with strategies to address any problems they find. Call center quality assurance analysts also compile issues and recommendations for improvements, giving this information to their managers. They also prepare and/or update existing guidelines to ensure calls are at their desired quality level.

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Quality Assurance Analyst, Call Centers Tasks
  • Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
  • Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
  • Audit and review quality assurance processes and tasks, including calibrating across analysts.
  • Document problems and provide feedback and coaching to improve call center quality.

About Nashville, Tennessee

Davidson County, Tennessee
626,681
Nashville is the capital of the U.S. state of Tennessee and the county seat of Davidson County. It is located on the Cumberland River in the north central part of the state. The city is a center for the music, healthcare, publishing, banking and transportation industries, and home to numerous colleges and universities. Reflecting the city's position in state government, Nashville is home to the Tennessee Supreme Court's courthouse for Middle Tennessee. It is known as a center of the country music industry, earning it the nickname "Music City U.S.A." Since 1963, Nashville has had a consolidated city-county government which includes six smaller municipalities in a two-tier system. Nashville is governed by a mayor, vice-mayor, and 40-member Metropolitan Council. Thirty-five of the members are elected from single-member districts; five are elected at-large. According to 2015 estimates from the U.S. Census Bureau, the total consolidated city-county population stood at 678,889. The "balance"...

Quality Assurance Analyst, Call Centers Job Listings

Key Stats for Quality Assurance Analyst, Call Centers

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
1-4 years
60%
5-9 years
20%
20 years or more
20%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Years of Experience

1-4 years
60%
5-9 years
20%
20 years or more
20%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 100%
vision benefits
Vision: 100%
no benefits
None: