$40,288
Avg. Salary
$21.56
Avg. Hourly Rate
Help us gather more data! Is Quality Assurance Analyst, Call Centers your job title? Find out what you're worth.

The average pay for a Quality Assurance Analyst, Call Centers in Atlanta, Georgia is $21.56 per hour.

The median Quality Assurance Analyst, Call Centers has a base pay of $40,288. Salaries generally range from $0 to $0. The median bonus is .
$0.00
10%
$21.56
50%
$0.00
90%
MEDIAN $21.56
$0
10%
$40k
50%
$0
90%
MEDIAN $40,288

Job Description for Quality Assurance Analyst, Call Centers

Call center quality assurance analysts ensure that all inbound or outbound calls meet company standards. This means that they read over call transcripts and/or listen to audio recordings to discover issues and then come up with strategies to address any problems they find. Call center quality assurance analysts also compile issues and recommendations for improvements, giving this information to their managers. They also prepare and/or update existing guidelines to ensure calls are at their desired quality level.

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Quality Assurance Analyst, Call Centers Tasks
  • Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
  • Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
  • Audit and review quality assurance processes and tasks, including calibrating across analysts.
  • Document problems and provide feedback and coaching to improve call center quality.

About Atlanta, Georgia

Fulton County, Georgia
463,875
Male:
223,960 (48.3%)
Female:
239,915 (51.7%)
Atlanta is the capital of and the most populous city in the U.S. state of Georgia, with an estimated 2015 population of 463,878. Atlanta is the cultural and economic center of the Atlanta metropolitan area, home to 5,522,942 people and the ninth largest metropolitan area in the United States. Atlanta is the county seat of Fulton County, and a small portion of the city extends eastward into DeKalb County. Atlanta was established in 1837 at the intersection of two railroad lines, and the city rose from the ashes of the American Civil War to become a national center of commerce. In the decades following the Civil Rights Movement, during which the city earned a reputation as "too busy to hate" for the relatively progressive views of some of its citizens and leaders compared to other cities in the Deep South Atlanta attained international prominence. Atlanta is the primary transportation hub of...
Atlanta:
$50,210
Georgia:
$51,244
$981
Atlanta:
$241,200
Georgia:
$159,300
4.8%

Quality Assurance Analyst, Call Centers Job Listings

Key Stats for Quality Assurance Analyst, Call Centers

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
5-9 years
60%
10-19 years
40%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Years of Experience

5-9 years
60%
10-19 years
40%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 100%
vision benefits
Vision: 100%
no benefits
None: