$26,980
Avg. Salary
$16.44
Avg. Hourly Rate
Help us gather more data! Is Quality Assurance Analyst, Call Centers your job title? Find out what you're worth.

The average pay for a Quality Assurance Analyst, Call Centers with Customer Service skills is $16.44 per hour.

The average pay for a Quality Assurance Analyst, Call Centers with Customer Service skills is $26,980 per year.

$15.81
10%
$16.44
50%
$18.95
90%
MEDIAN $16.44
$0
10%
$27k
50%
$0
90%
MEDIAN $26,980

Job Description for Quality Assurance Analyst, Call Centers

Call center quality assurance analysts ensure that all inbound or outbound calls meet company standards. This means that they read over call transcripts and/or listen to audio recordings to discover issues and then come up with strategies to address any problems they find. Call center quality assurance analysts also compile issues and recommendations for improvements, giving this information to their managers. They also prepare and/or update existing guidelines to ensure calls are at their desired quality level.

Read More...

Quality Assurance Analyst, Call Centers Tasks

  • Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
  • Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
  • Audit and review quality assurance processes and tasks, including calibrating across analysts.
  • Document problems and provide feedback and coaching to improve call center quality.

Quality Assurance Analyst, Call Centers Job Listings

Quality Assurance Analyst, Call Centers Reviews

Q: What is it like working in Los Angeles, California?

Quality Assurance Analyst, Call Centers in Los Angeles, California:
"Survival of the fittest."
Pros: The ability to network
Cons: Navigating through traffic. Travel time

Quality Assurance Analyst, Call Centers in Chennai:
"Looking for Call Quality monitoring oficer."
Looking for monitoring role, call centre.

Quality Assurance Analyst, Call Centers in Fort Worth:
Pros: Being able to interact with clients and agents to assist them in getting better at there job as well as make sure our members have the best customer service.
Cons: Having to deal with immature people and management.

Quality Assurance Analyst, Call Centers in Detroit:
"Be Ready."
People must be willing to see a bigger picture. Each position allows us to develope and execute future goals and plans. Work toward reinventing yourself at each stage of your goals.

Key Stats for Quality Assurance Analyst, Call Centers

Gender

Female
71 %
Male
29 %
Less than 1 year
14%
1-4 years
57%
5-9 years
14%
10-19 years
14%

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
14%
1-4 years
57%
5-9 years
14%
10-19 years
14%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 86%
vision benefits
Vision: 86%
no benefits
None: