Senior Customer Service Representative (CSR) in St. Paul, Minnesota Salary

The average rate for a Senior Customer Service Representative (CSR) in St. Paul, Minnesota is $19.33 per hour.

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About St. Paul, Minnesota

Hennepin County, Minnesota
300,840
Male:
149,547 (49.7%)
Female:
151,293 (50.3%)
Saint Paul (/ˌseɪnt ˈpɔːl/; abbreviated St. Paul) is the capital and second-most populous city of the U.S. state of Minnesota. As of 2015, the city's estimated population was 300,851. Saint Paul is the county seat of Ramsey County, the smallest and most densely populated county in Minnesota. The city lies mostly on the east bank of the Mississippi River in the area surrounding its point of confluence with the Minnesota River, and adjoins Minneapolis, the state's largest city. Known as the "Twin Cities", the two form the core of Minneapolis–Saint Paul, the 16th-largest metropolitan area in the United States, with about 3.52 million residents. Founded near historic Native American settlements as a trading and transportation center, the city rose to prominence when it was named the capital of the Minnesota Territory in 1849. The Dakota name for Saint Paul is "Imnizaska". Though Minneapolis (Bdeota) is better-known nationally, Saint Paul contains the...
St. Paul:
$50,267
Minnesota:
$63,488
$874
St. Paul:
$186,800
Minnesota:
$200,000
4.8%

Senior Customer Service Representative (CSR) Job Listings

Key Stats for Senior Customer Service Representative (CSR)

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
1-4 years
17%
5-9 years
17%
10-19 years
50%
20 years or more
17%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Microsoft Office
▲6%

Customer Service
▲5%

National Average
$45,000

Customer Relationship Management (CRM)
▼4%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Years of Experience

1-4 years
17%
5-9 years
17%
10-19 years
50%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 100%
vision benefits
Vision: 80%
no benefits
None: