Senior Customer Service Representative (CSR) in Atlanta, Georgia Salary

Senior Customer Service Representatives in Atlanta, Ga. tend to be well-versed in their field, and just under three-fifths have more than 10 years of experience. Average salary is expected to be around $43K per year, but may range from $30K to $65K per year. Female Atlanta Senior Customer Service Representatives make up most of the survey respondents at 76 percent. Medical and dental coverage is claimed by a large number, and a fair number earn vision coverage. Most Senior Customer Service Representatives in Atlanta are fairly content with their jobs, and work satisfaction falls in line with the national average. This report is based on answers to PayScale's salary questionnaire.

$32,380 - $90,527
$32K
$46K
$91K
MEDIAN: $46,000
10%
50%
90%

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$12.37 - $22.89
$12
$16
$23
MEDIAN: $16.44
10%
50%
90%

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$0$90K
Salary $32,380 - $90,527
Bonus $2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,741 - $65,382
  • Country: United States
  • Currency: USD
  • Updated: 19 Oct 2017
  • Individuals Reporting: 24
Hourly Data $0$26
Hourly Rate $12.37 - $22.89
Overtime $24.00
Annual Data $0$65K
Bonus $2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,741 - $65,382
  • Country: United States
  • Currency: USD
  • Updated: 19 Oct 2017
  • Individuals Reporting: 23

About Atlanta, Georgia

Fulton County, Georgia
463,875
Male:
223,960 (48.3%)
Female:
239,915 (51.7%)
Atlanta is the capital of and the most populous city in the U.S. state of Georgia, with an estimated 2015 population of 463,878. Atlanta is the cultural and economic center of the Atlanta metropolitan area, home to 5,522,942 people and the ninth largest metropolitan area in the United States. Atlanta is the county seat of Fulton County, and a small portion of the city extends eastward into DeKalb County. Atlanta was established in 1837 at the intersection of two railroad lines, and the city rose from the ashes of the American Civil War to become a national center of commerce. In the decades following the Civil Rights Movement, during which the city earned a reputation as "too busy to hate" for the relatively progressive views of some of its citizens and leaders compared to other cities in the Deep South Atlanta attained international prominence. Atlanta is the primary transportation hub of...
Atlanta:
$50,210
Georgia:
$51,244
$981
Atlanta:
$241,200
Georgia:
$159,300
4.8%

Senior Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a positive trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $38,000 based on 16 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $37,000 based on 15 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $41,000 based on 22 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $43,000 based on 14 salaries.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
76 %
Male
24 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
1-4 years
23%
5-9 years
17%
10-19 years
32%
20 years or more
28%

Experience Affects Senior Customer Service Representative (CSR) Salaries

▲6%

▼0%

National Average
$41,000

Entry-Level
▼7%

▼9%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Data Processing
▲3%

Customer Relationship Management (CRM)
▲2%

Office Administration
▼0%

National Average
$41,000

Computer Service
▼2%


Software Knowledge
▼4%


Typing
▼7%

Microsoft Excel
▼8%

Microsoft Word
▼9%

Call Center
▼10%

Training
▼10%


Phone Support
▼16%

Microsoft Office
▼17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

1-4 years
23%
5-9 years
17%
10-19 years
32%
20 years or more
28%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 79%
vision benefits
Vision: 79%
no benefits
None: 15%