Entry-Level Service Desk Analyst in Houston, Texas Salary

An Entry-Level Service Desk Analyst in Houston, Texas earns an average wage of $18.31 per hour.

$35,819 - $53,796
$50K
MEDIAN: $49,749
50%

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$14.58 - $21.70
$15
$18
$22
MEDIAN: $18.31
10%
50%
90%

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$0$53K
Salary $49,749
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,026 - $53,654
  • Country: United States
  • Currency: USD
  • Updated: 9 Jan 2018
  • Individuals Reporting: 6
Hourly Data $0$493
Hourly Rate $14.58 - $21.70
Overtime $14.70 - $493
Annual Data $0$53K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,026 - $53,654
  • Country: United States
  • Currency: USD
  • Updated: 9 Jan 2018
  • Individuals Reporting: 11

Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

About Houston, Texas

Harris County, Texas
2,298,628
Male:
1,149,686 (50.0%)
Female:
1,148,942 (50.0%)
Houston (/ˈhjuːstən/ HYOO-stən) is the most populous city in Texas and the fourth-most populous city in the United States, located in Southeast Texas near the Gulf of Mexico. With a census-estimated 2014 population of 2.239 million within a land area of 599.6 square miles (1,553 km2), it also is the largest city in the Southern United States, as well as the seat of Harris County. It is the principal city of Houston–The Woodlands–Sugar Land, which is the fifth-most populated metropolitan area in the United States. Houston was founded on August 28, 1836, near the banks of Buffalo Bayou (now known as Allen's Landing) and incorporated as a city on June 5, 1837. The city was named after former General Sam Houston, who was president of the Republic of Texas and had commanded and won at the Battle of San Jacinto 25 miles (40 km) east of where the city was established. The burgeoning port and railroad...
Houston:
$48,064
Texas:
$55,653
$923
Houston:
$152,200
Texas:
$152,000
4.0%

Service Desk Analyst Job Listings

Key Stats for Service Desk Analyst

Gender

Female
22 %
Male
78 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
1-4 years
94%
5-9 years
6%

Skills That Affect Service Desk Analyst Salaries

Microsoft Active Directory
▲5%

Information Technology (IT) Support
▲3%

Microsoft Office
▲3%

National Average
$42,000

Customer Service
▼7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
22 %
Male
78 %

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 93%
vision benefits
Vision: 93%
no benefits
None: