Mid-Career Service Desk Analyst Salary

The average salary for a Mid-Career Service Desk Analyst is $49,905 per year.

$34,369 - $66,292
$34K
$49K
$66K
MEDIAN: $48,819
10%
50%
90%

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$15.99 - $27.63
$16
$21
$28
MEDIAN: $21.10
10%
50%
90%

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$0$66K
Salary $34,369 - $66,292
Bonus $98.63 - $6,731
Profit Sharing $983
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,381 - $62,798
  • Country: United States
  • Currency: USD
  • Updated: 12 Jan 2018
  • Individuals Reporting: 154
Hourly Data $0$41
Hourly Rate $15.99 - $27.63
Overtime $16.85 - $41.92
Annual Data $0$62K
Bonus $98.63 - $6,731
Profit Sharing $983
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,381 - $62,798
  • Country: United States
  • Currency: USD
  • Updated: 12 Jan 2018
  • Individuals Reporting: 147

Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

Key Stats for Service Desk Analyst

Gender

Female
15 %
Male
85 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 60 votes.
5-9 years
71%
10-19 years
29%

Skills That Affect Service Desk Analyst Salaries

Help Desk / Desktop Support (Tier 2)
▲8%

Microsoft Active Directory
▲2%

Customer Service
▲1%

Microsoft Office
▼0%

National Average
$47,000

Information Technology (IT) Support
▼1%

Help Desk / Desktop Support (Tier 1)
▼18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 60 votes.

Gender

Female
15 %
Male
85 %

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 82%
vision benefits
Vision: 76%
no benefits
None: 13%