The average pay for a Service Manager (General) with Customer Service skills is $18.04 per hour.
The average pay for a Service Manager (General) with Customer Service skills is $40,760 per year.
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$35,508 - $47,145|
Job Description for Service Manager (General)
Many different industries use the title of service manager or service manager (general). While this is a job title seen sometimes in the restaurant and hospitality industry, most often these managers are also known as front of house or dining room managers. Generally, most employers of service managers are in the field of repair work, specifically involving cars or equipment. A service manager works to ensure the team under their responsibility performs services to the standards of the organization. The service manager interacts with the customer as well, determining that the services performed met or exceeded expectations.Read More...
Service managers in the automotive and equipment repair industries generally are required to be knowledgeable about mechanical repairs on whatever specific items they perform repairs and service on. Companies expect the service manager to regularly inspect the work being performed by their staff, as well as train staff on quality controls. The service manager also needs to be aware of costs of parts and labor, as well as be able to judge the quality of estimates being made by qualified staff.
The service manager must also be knowledgeable about average time requirements for frequent repairs and be able to manage a labor schedule so that costs match what is needed for expected business. This manager also helps inventory items and may order or supervise the ordering of parts, tools, and other supplies as required. Most companies expect the service manager to be the point person to handle customer inquiries or complaints. The service manager is also expected to resolve these issues in a timely manner.
To work as a service manager, a person must usually possess at least a high school diploma or equivalent. In the automotive or equipment repair field, normally, a service manager has at least trained and worked as a mechanic or technician, which likely also requires vocational training at a technical school. Service managers must also possess excellent customer service and communication skills and be familiar with basic business principles related to cost structures. . (Copyright 2019 PayScale.com)
- Cultivate a positive and responsive work culture through clear communication, organization, and performance reviews.
- Develop sales and customer loyalty by fostering a culture of customer service excellence.
- Maintain safety standards for workplace environments.
Service Manager (General) Job Listings
Key Stats for Service Manager (General)
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