Support Technician, Information Technology (IT) in Dallas, Texas Salary

For Information Technology Support Technicians in Dallas, hourly average wages total $18.31 per hour. Though the majority of Dallas Information Technology Support Technicians do not report high levels of job satisfaction, most are moderately content with their role. The vast majority of Information Technology Support Technicians in Dallas, Texas (83 percent) who took the survey are men. Medical benefits are awarded to a fair number, and more than half earn dental coverage. Participants in PayScale's salary questionnaire provided the particulars of this report.

$28,060 - $60,173
$28K
$39K
$60K
MEDIAN: $39,015
10%
50%
90%

Add this chart to your site: 640px    300px

$13.23 - $28.11
$13
$18
$28
MEDIAN: $18.29
10%
50%
90%

Add this chart to your site: 640px    300px

$0$62K
Salary $28,060 - $60,173
Bonus $0.00 - $9,967
Profit Sharing $1,149
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,277 - $62,611
  • Country: United States
  • Currency: USD
  • Updated: 11 Jan 2018
  • Individuals Reporting: 59
Hourly Data $0$42
Hourly Rate $13.23 - $28.11
Overtime $19.71 - $42.37
Annual Data $0$62K
Bonus $0.00 - $9,967
Profit Sharing $1,149
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,277 - $62,611
  • Country: United States
  • Currency: USD
  • Updated: 11 Jan 2018
  • Individuals Reporting: 53

Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common. (Copyright 2018 PayScale.com)


Support Technician, Information Technology (IT) Tasks

  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.

About Dallas, Texas

Dallas County, Texas
1,300,082
Male:
639,019 (49.2%)
Female:
661,063 (50.8%)
Dallas (/ˈdæləs/) is a major city in the state of Texas and is the largest urban center of the fourth most populous metropolitan area in the United States. The city proper ranks ninth in the U.S. and third in Texas after Houston and San Antonio. The city's prominence arose from its historical importance as a center for the oil and cotton industries, and its position along numerous railroad lines. The bulk of the city is in Dallas County, of which it is the county seat; however, sections of the city are located in Collin, Denton, Kaufman, and Rockwall counties. According to the 2010 United States Census, the city had a population of 1,197,816. The United States Census Bureau's estimate for the city's population increased to 1,300,092 as of July 1, 2015. The city is the largest economic center of the 12-county Dallas–Fort Worth–Arlington metropolitan area (commonly referred to as DFW), which...
Dallas:
$45,918
Texas:
$55,653
$903
Dallas:
$152,400
Texas:
$152,000
3.5%

Support Technician, Information Technology (IT) Job Listings

Key Stats for Support Technician, Information Technology (IT)

Gender

Female
12 %
Male
88 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.
Less than 1 year
11%
1-4 years
46%
5-9 years
21%
10-19 years
17%
20 years or more
5%

Experience Affects Support Technician, Information Technology (IT) Salaries

Experienced
▲21%

National Average
$40,000

▼6%

▼8%

Skills That Affect Support Technician, Information Technology (IT) Salaries

Customer Service
▲8%

Software Knowledge
▲7%

Microsoft Office
▲5%


Windows Operating System General Use
▲3%

Help Desk / Desktop Support (Tier 2)
▲3%

Microsoft Active Directory
▲3%

PC Support
▲2%

Information Technology (IT) Support
▼0%

Computer Hardware Technician
▼0%

Troubleshooting
▼0%

Software Installation & Upgrade
▼0%

National Average
$40,000

Help Desk / Desktop Support
▼3%

Network Support
▼7%

Hardware Configuration
▼9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
11%
1-4 years
46%
5-9 years
21%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 64%
vision benefits
Vision: 59%
no benefits
None: 22%