Support Technician, Information Technology (IT) in Charlotte, North Carolina Salary

The average pay for a Support Technician, Information Technology (IT) in Charlotte, North Carolina is $42,500 per year. Experience has a moderate effect on income for this job. Most people move on to other jobs if they have more than 20 years' experience in this field. Skills that are associated with high pay for this job are Help Desk / Desktop Support (Tier 2) and Help Desk / Desktop Support.

$29,135 - $70,469
$29K
$45K
$70K
MEDIAN: $45,093
10%
50%
90%

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$10.21 - $25.11
$10
$14
$25
MEDIAN: $14.09
10%
50%
90%

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$0$70K
Salary $29,135 - $70,469
Bonus $2,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,019 - $57,941
  • Country: United States
  • Currency: USD
  • Updated: 15 Jan 2018
  • Individuals Reporting: 32
Hourly Data $0$36
Hourly Rate $10.21 - $25.11
Overtime $5.14 - $36.49
Annual Data $0$57K
Bonus $2,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,019 - $57,941
  • Country: United States
  • Currency: USD
  • Updated: 15 Jan 2018
  • Individuals Reporting: 28

Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common. (Copyright 2018 PayScale.com)


Support Technician, Information Technology (IT) Tasks

  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.

About Charlotte, North Carolina

Mecklenburg County, North Carolina
827,121
Male:
396,646 (48.0%)
Female:
430,475 (52.0%)
Charlotte /ˈʃɑːrlət/ is the largest city in the state of North Carolina. It is the county seat of Mecklenburg County and the second largest city in the southeastern United States, just behind Jacksonville, Florida. Charlotte is the third fastest growing major city in the United States. In 2014, the estimated population of Charlotte according to the U.S. Census Bureau was 809,958, making it the 17th largest city in the United States based on population. The Charlotte metropolitan area ranks 22nd largest in the US and had a 2014 population of 2,380,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2014 U.S. Census population estimate of 2,537,990. Residents of Charlotte are referred to as "Charlotteans." It is listed as a "gamma-plus" global city by the Globalization and World Cities Research Network. Charlotte is home to the corporate headquarters of Bank of America and the east...
Charlotte:
$53,919
North Carolina:
$47,830
$978
Charlotte:
$188,800
North Carolina:
$160,100
5.2%

Support Technician, Information Technology (IT) Job Listings

Key Stats for Support Technician, Information Technology (IT)

Gender

Female
3 %
Male
97 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
Less than 1 year
7%
1-4 years
43%
5-9 years
35%
10-19 years
13%
20 years or more
2%

Experience Affects Support Technician, Information Technology (IT) Salaries

Experienced
▲38%

Mid-Career
▲20%

National Average
$38,000

▼9%

Skills That Affect Support Technician, Information Technology (IT) Salaries

Help Desk / Desktop Support (Tier 2)
▲19%

Help Desk / Desktop Support
▲13%

Information Technology (IT) Support
▲8%

PC Support
▼0%

National Average
$38,000

Microsoft Active Directory
▼4%

Software Installation & Upgrade
▼4%

Hardware Configuration
▼8%

Systems Troubleshooting
▼9%

Computer Hardware Technician
▼10%

Customer Service
▼10%

Troubleshooting
▼16%

Windows Support
▼20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
3 %
Male
97 %

Years of Experience

Less than 1 year
7%
1-4 years
43%
5-9 years
35%
10-19 years
13%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 50%
vision benefits
Vision: 44%
no benefits
None: 30%