Support Technician, Information Technology (IT) in Atlanta, Georgia Salary

A Support Technician, Information Technology (IT) in Atlanta, Georgia earns an average wage of $17.63 per hour.

$30,342 - $62,030
$30K
$46K
$62K
MEDIAN: $46,266
10%
50%
90%

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$12.57 - $28.88
$13
$17
$29
MEDIAN: $17.27
10%
50%
90%

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$0$62K
Salary $30,342 - $62,030
Bonus $0.00 - $4,949
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,153 - $61,519
  • Country: United States
  • Currency: USD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 64
Hourly Data $0$33
Hourly Rate $12.57 - $28.88
Overtime $21.06 - $33.89
Annual Data $0$61K
Bonus $0.00 - $4,949
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,153 - $61,519
  • Country: United States
  • Currency: USD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 54

Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common. (Copyright 2018 PayScale.com)


Support Technician, Information Technology (IT) Tasks

  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.

About Atlanta, Georgia

Fulton County, Georgia
463,875
Male:
223,960 (48.3%)
Female:
239,915 (51.7%)
Atlanta is the capital of and the most populous city in the U.S. state of Georgia, with an estimated 2015 population of 463,878. Atlanta is the cultural and economic center of the Atlanta metropolitan area, home to 5,522,942 people and the ninth largest metropolitan area in the United States. Atlanta is the county seat of Fulton County, and a small portion of the city extends eastward into DeKalb County. Atlanta was established in 1837 at the intersection of two railroad lines, and the city rose from the ashes of the American Civil War to become a national center of commerce. In the decades following the Civil Rights Movement, during which the city earned a reputation as "too busy to hate" for the relatively progressive views of some of its citizens and leaders compared to other cities in the Deep South Atlanta attained international prominence. Atlanta is the primary transportation hub of...
Atlanta:
$50,210
Georgia:
$51,244
$981
Atlanta:
$241,200
Georgia:
$159,300
4.8%

Support Technician, Information Technology (IT) Job Listings

Pay by Experience Level for Support Technician, Information Technology (IT)

Pay by Experience for a Support Technician, Information Technology (IT) has a positive trend. An entry-level Support Technician, Information Technology (IT) with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 41 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Technician, Information Technology (IT) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $44,000 based on 16 salaries. An experienced Support Technician, Information Technology (IT) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $54,000 based on 12 salaries. A Support Technician, Information Technology (IT) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $52,000 based on 7 salaries.

Key Stats for Support Technician, Information Technology (IT)

Gender

Female
16 %
Male
84 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.
Less than 1 year
7%
1-4 years
52%
5-9 years
18%
10-19 years
16%
20 years or more
8%

Experience Affects Support Technician, Information Technology (IT) Salaries

▲30%

Late-Career
▲26%

▲6%

National Average
$41,000

▼14%

Skills That Affect Support Technician, Information Technology (IT) Salaries


National Average
$41,000

Hardware Configuration
▼1%

PC Support
▼1%

Software Installation & Upgrade
▼2%


Help Desk / Desktop Support
▼7%


Systems Troubleshooting
▼9%

Customer Service
▼12%

Microsoft Active Directory
▼14%

Microsoft Office
▼15%

Network Support
▼15%

Software Knowledge
▼15%

Troubleshooting
▼16%

Windows Operating System General Use
▼18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.

Gender

Female
16 %
Male
84 %

Years of Experience

Less than 1 year
7%
1-4 years
52%
5-9 years
18%
10-19 years
16%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 62%
vision benefits
Vision: 56%
no benefits
None: 28%