Technical Support Representative in Orlando, Florida Salary

A Technical Support Representative in Orlando, Florida earns an average wage of $15.63 per hour. A skill in Technical Services is associated with high pay for this job. People in this job generally don't have more than 10 years' experience.

$21,365 - $40,232
$37K
MEDIAN: $36,812
50%

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$13.40 - $19.82
$16
MEDIAN: $15.77
50%

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$0$43K
Salary $36,812
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,361 - $43,278
  • Country: United States
  • Currency: USD
  • Updated: 20 Nov 2017
  • Individuals Reporting: 8
Hourly Data $0$19
Hourly Rate $15.77
Overtime $15.84
Annual Data $0$43K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,361 - $43,278
  • Country: United States
  • Currency: USD
  • Updated: 20 Nov 2017
  • Individuals Reporting: 7

Job Description for Technical Support Representative

Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly or communicate via chat or e-mail to troubleshoot specific problems. Technical supports representatives are concerned with two important tasks: excellent customer service and problem solving. They should be polite and helpful in dealing with all clients and must be able to communicate with them effectively to solve each technical issue. Technical support representatives of the call center variety must also be able to type while speaking to the customer in order to document the interaction.

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Technical Support Representative Tasks

  • Help customers identify and resolve problems with products by phone, through e-mail, or in person.
  • Escalate complex problems to appropriate staff member or department.
  • Guide customers through the installation and updating of software and hardware.

About Orlando, Florida

Orange County, Florida
270,917
Male:
130,940 (48.3%)
Female:
139,977 (51.7%)
Orlando (/ɔːrˈlændoʊ/) is a city in the U.S. state of Florida and the county seat of Orange County. Located in Central Florida, it is the center of the Orlando metropolitan area, which had a population of 2,387,138, according to U.S. Census Bureau figures released in March 2016, making it the 24th-largest metropolitan area in the United States, the sixth-largest metropolitan area in the Southern United States, and the third-largest metropolitan area in Florida. As of July 1, 2014, Orlando had an estimated city-proper population of 262,372, making it the 73rd-largest city in the United States, the fourth-largest city in Florida, and the state's largest inland city. The City of Orlando is nicknamed "The City Beautiful," and its symbol is the fountain at Lake Eola. Orlando is also known as "The Theme Park Capital of the World" and in 2014 its tourist attractions and events drew more than 62 million visitors. The...
Orlando:
$44,804
Florida:
$49,426
$1,027
Orlando:
$214,400
Florida:
$179,800
5.2%

Technical Support Representative Job Listings

Key Stats for Technical Support Representative

Gender

Female
25 %
Male
75 %
Less than 1 year
7%
1-4 years
47%
5-9 years
27%
10-19 years
20%

Experience Affects Technical Support Representative Salaries

National Average
$36,000

Mid-Career
▼8%

Entry-Level
▼11%

Skills That Affect Technical Support Representative Salaries

Technical Services
▲1%

National Average
$36,000

Phone Support
▼5%

Information Technology (IT) Support
▼7%

Troubleshooting
▼9%

Customer Service
▼10%

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
7%
1-4 years
47%
5-9 years
27%
10-19 years
20%

Common Health Benefits

medical benefits
Medical: 69%
dental benefits
Dental: 69%
vision benefits
Vision: 62%
no benefits
None: 31%