$50,692
Avg. Salary
$16.76
Avg. Hourly Rate

Average additional compensation:

$3,600

Bonus

$3,350

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Technical Support Supervisor with Customer Service skills is $16.76 per hour.

The median Technical Support Supervisor has a base pay of $50,692. Salaries generally range from $37k to $70k. The median bonus is $3,600. Skills that can affect salary include Customer Service.
$13.89
10%
$16.76
50%
$23.95
90%
MEDIAN $16.76
$37k
10%
$51k
50%
$70k
90%
MEDIAN $50,692
$37,190 - $69,731
$37K
$51K
$70K
MEDIAN: $50,692
10%
50%
90%

Add this chart to your site: 640px    300px

$13.89 - $23.95
$14
$17
$24
MEDIAN: $16.76
10%
50%
90%

Add this chart to your site: 640px    300px

$0$71K
Salary $37,190 - $69,731
Bonus $300 - $7,947
Profit Sharing $3,350
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,381 - $71,061
  • Country: United States
  • Currency: USD
  • Updated: 4 Feb 2019
  • Individuals Reporting: 76
Hourly Data $0$28
Hourly Rate $13.89 - $23.95
Overtime $24.49
Annual Data $0$71K
Bonus $300 - $7,947
Profit Sharing $3,350
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,381 - $71,061
  • Country: United States
  • Currency: USD
  • Updated: 4 Feb 2019
  • Individuals Reporting: 23

Job Description for Technical Support Supervisor

Technical support supervisors are in charge of supervising specialized staff and overseeing technical support tasks for their company. They are responsible for providing leadership to increase support satisfaction among customers and use their technical expertise to properly implement solutions. Technical support supervisors ensure other technical support team members complete daily tasks, create detailed reports based on communication data and client tickets, create support field activities, and measure their performance regularly. As needed, they must also communicate and share important information with other supervisors.

Read More...
Technical Support Supervisor Tasks
  • Supervise technical support teams, including scheduling and evaluation.
  • Assist with customer support.
  • Assist with hiring, policy communication, coaching, and grievances.
  • Manage ticket handling process and respond to day-to-day needs.

Technical Support Supervisor Job Listings

Key Stats for Technical Support Supervisor

Gender

Female
32 %
Male
68 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.
Less than 1 year
2%
1-4 years
80%
5-9 years
18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.

Gender

Female
32 %
Male
68 %

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 84%
vision benefits
Vision: 72%
no benefits
None: 9%