$38,500
Avg. Salary
$15.80
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$1,500

Profit Sharing

$0.00

The average pay for a Technical Support Technician with Customer Service skills is $15.80 per hour.

The average pay for a Technical Support Technician with Customer Service skills is $38,500 per year.

$14
10%
$16
50%
$18
90%
MEDIAN $16
$0
10%
$39k
50%
$0
90%
MEDIAN $38,500
$13.54 - $18.03
$16
MEDIAN: $15.80
50%

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Hourly Data $0$28
Hourly Rate $15.80
Overtime $28.50
Annual Data $0$52K
Bonus $1,500
Profit Sharing $0.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,012 - $52,869
  • Country: United States
  • Currency: USD
  • Updated: 20 Oct 2018
  • Individuals Reporting: 8

Job Description for Technical Support Technician

Technical support technicians are the technology gurus who drive the integrated technology troubleshooting for a business. Usually working as part of a team, a technical support technician may troubleshoot and repair systems for the company he or she works for, or may be a specialist who troubleshoots systems for customers either through a phone call or by making a visit to the customer's location. Technical support technicians may work with standard technologies such as personal computers and laptops, or may work with customized technology specific to the firm they works for.

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Technical Support Technician Tasks

  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.
  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.

Technical Support Technician Job Listings

Comcast Cable, Inc. Advice

Q: What do you wish you knew about your job when you first started out?

Technical Support Technician in Jacksonville:
"Experience vs School."
No matter how much schooling or experience you have start with the basic troubling shooting steps first. Gather the facts and investigated the problem to find the solution.

Technical Support Technician in Murfreesboro:
"Stressful, no appreciation."
Pros: Helping people resolve their issues. I love the puzzle and challenge, especially when your customer cant describe what their exact issue or symptoms are. It requires critical thinking and deductive reasoning to come to conclusions and resolutions.
Cons: Management is so focused on cutting cost they replaced 50% of internal tier 1 reps with vendors who are untrained and transfer 75% of our calls that don't belong in tech. Even after providing facts they refuse to listen to employee or customer complaints. Share holder mindset over efficient business mindset. Reduced pay scales due to removing analyst positions and raises for tech certifications. They removed the encouragement for a smarter work force to cut cost, and created tools limiting the personal decision making on customer value by a 1x1 basis and put everyone on a flat across the board worth scale.

Technical Support Technician in Columbus:
"It would become a horrid environment."
Don't do this for more than a few years.

Technical Support Technician in Seattle:
"2014"
Pros: Responsibilities. Learning something new everyday. Room to grow. Environment. Perks.
Cons: Short staffed.

Technical Support Technician in Brownsville:
Pros: The people I work with.
Cons: Stupid people.

Technical Support Technician in Orlando:
Pros: Perks. Management. Benefits. Flexibility.
Cons: Pay. Rude clients.

Technical Support Technician in Oklahoma City:
Pay attention to detail.

Key Stats for Technical Support Technician

Gender

Female
33 %
Male
67 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.
1-4 years
80%
5-9 years
20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
33 %
Male
67 %

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 78%
vision benefits
Vision: 78%
no benefits
None: 11%