$15.80
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$1,250

Profit Sharing

$0.00

The average rate for an Entry-Level Technical Support Technician at Comcast Cable, Inc. With Customer Service skills is $15.62 per hour.

Job Description for Technical Support Technician

Technical support technicians are the technology gurus who drive the integrated technology troubleshooting for a business. Usually working as part of a team, a technical support technician may troubleshoot and repair systems for the company he or she works for, or may be a specialist who troubleshoots systems for customers either through a phone call or by making a visit to the customer's location. Technical support technicians may work with standard technologies such as personal computers and laptops, or may work with customized technology specific to the firm they works for.

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Technical Support Technician Tasks

  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.
  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.

Technical Support Technician Job Listings

Key Stats for Technical Support Technician

Gender

Female
38 %
Male
63 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
1-4 years
89%
5-9 years
11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
38 %
Male
63 %

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 88%
vision benefits
Vision: 88%
no benefits
None: