Businesses operating in regional, national, and/or global markets typically divide their operational responsibilities into specific areas or territories. The state or territory manager of general operations oversees the entire regional sales force and manages assignments for sales representatives in the field; they must ensure salespeople are able to operate effectively, work with an optimal number of existing customers, and reach as many potential customers as possible. Territory-level managers also exist in retail settings, where they are tasked with the high-level management of all stores in their districts, ensuring that stores are meeting or exceeding expected sales figures.
A prospective applicant for this managerial role should be a results-oriented individual who is capable of managing many subordinates over a large geographical area. They also need superior skills in problem solving, verbal and written communications, and data analysis. Territory managers, especially in retail environments, often travel throughout their territory to meet with representatives and store managers, as well as liaise with vendors and customers directly as needed. Additionally, territory managers meet with organizational executives as needed.
Educational requirements for this position typically include a bachelor's degree in business or a related field, with a master's degree generally preferred preferred. In addition, many employers require between five and seven years of experience in a sales or retail environment, preferably in a managerial role, with a demonstrated record of success.
State/Territory Manager, General Operations Tasks
- Monitor and manage operational costs.
- Make personnel decisions regarding hiring, compensation, promotions, discipline and termination of operational support staff in accordance with company policies.
- Manage the day to day company or department operations.