What do you wish you knew about your job when you first started out?
Customer Service Representative (CSR) in Galway:
"Lack Of Advancement/Options."
Often have same salary as people without a second language but end up doing more work because of dual language support. Depending on company size there are often no options for advancement. Salary increases are often minimal. Overtime often expected but not paid. Working on bank holidays.
Stuff that no other department wants to deal with lands on your desk and there is no one else you can give it to.