What am I worth?
Get a free salary report »
What should I pay?
Pay the right way »

Support Analyst, Information Technology (IT) Average Salary

Job Satisfaction

We have no job satisfaction data for this job. Do you work as Support Analyst, Information Technology (IT) ? Start the survey
national salary data
National Employer Data
There is not enough data available to display this chart. Is this your job? Help us build our database by providing information about this job title. Start here.

Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.

Support IT analysts must possess strong analytical skills to identify and solve problems quickly and efficiently, as well as a thorough understanding of the technology implemented by a company. They must also know how that technology can be modified, enhanced, or used in a different way to better benefit the organization. Depending on the company and position, a support IT analyst may be required to have prior experience in the IT industry in a professional setting. In addition, a bachelor’s degree in information technology, computer science or another computer-related field is essential.

Support Analyst, Information Technology (IT) Tasks
  • Troubleshoot issue requests and maintain inventory.
  • Collaborate with other IT teams on new projects.
  • Determine and execute changes to hardware, software, applications, or systems.

Key Stats

1-4 years
33%
5-9 years
67%

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Subscribe to Our Newsletter

Salary and career advice to put you a step ahead.
newsletter icon

ADVERTISEMENT

Get Career Tips & Advice

Want to Get More Specific? Get a Salary Report Customized for YOU

Tell us about your current job and your skillset, and we’ll let you know how much employers are paying in your area.

PayScale Research
Center