When it comes to location, the highest average paycheck ($12.50 per hour) can be spotted in Rochester, N.Y.; Omaha, Neb. (approximately $9.25), Charleston, S.C. ($8.50), and Pittsburgh, Pa. ($8.00) are the next top-paying cities. The highest pay by state can be found in New York, where pay average out at about $12.50 per hour.
Call Center Representatives earn the highest median pay at around $10.50 per hour, followed by Member Service Representatives (approximately $9.50), Call Center Agents ($9.00), and Customer Service Representatives ($7.97).
Years of Experience
Survey participants who have worked at Dial America, Inc. for between five and 10 years earn around $10.00 per hour on average. The largest fraction of Dial America, Inc. people (56 percent) have been working for one to four years and earn about $9.00 per hour on average.
The highest-paying skill to have may be Call center operations; employees who claim proficiency also report a higher average salary of $10.00 per hour. A garden variety skill at Dial America, Inc. is Customer Service; a large number of Dial America, Inc.'s people use it regularly. Employees also tend to know Data Entry, Typing, and Sales.
Benefits and Perks
For employees looking to save up for their golden years, Dial America, Inc. provides an optional 401(k) plan, and nearly one-half participate. Over one-half of workers receive health insurance, and more than a third of workers get dental coverage. Employees can also look forward to a casual working environment.