Pay rates in the United States are highest in the state of Nevada, where they average to around $14.00 per hour.
Years of Experience
For those who claim five to nine years of work experience, pay on average amounts to $9.50 per hour. Broken down by tenure, the largest share of Sykes employees (68 percent) have one to four years of experience and earn about $9.50 per hour on average.
The highest paychecks go to Customer Service Agents, who earn an average $9.50 per hour, closely trailed by Customer Service Representatives ($9.30) per hour.
Certifications and Degrees
Those with a Bachelor of Science in Bachelor of Science (BS / BSc) at Sykes come out on top, and their salaries approach approximately $9.63 per hour.
When it comes to skills, employees who report Microsoft Excel among their abilities seem to make the most, reporting a median income of $12.77 per hour. Customer Service is a popular skill among Sykes workers, with a fair number of those surveyed reporting using it on the job. Microsoft Office, Call center operations, and Typing were also reported by many survey participants.
With a more than 3 to 1 female-to-male ratio, women represent the better half of Sykes' employees who responded to the survey.
Benefits and Perks
To plan for old age, a strong majority of employees maintain savings accounts through the company's 401(k) plan. Health insurance comes as part of the deal for a solid majority of respondents, and the larger part of survey participants report receiving dental coverage as well. Other privileges include optional telecommute / work from home and flexible hours.