A doorman works at a hotel, apartment, or a retailer and greets customers as they enter the building. The more politically correct term for doorman is door supervisor. When working in a hotel or a residence, a door supervisor will be expected to carry luggage and other items to rooms, in order to assist guests. Therefore, the ability to lift heavy items is sometimes a requirement. The door supervisor may also have to deliver other items to the guest rooms, such as amenities and newspapers. Tips are often given in this case.
When working in a hotel or an apartment, the door supervisor may have the duty of showing rooms to potential guests. The ability to stand and walk for long periods of time is needed, since the job requires the door supervisor to stand alert at the entrance. Strong customer service skills, friendliness, and professionalism are needed to succeed in this job. It is also good to have knowledge about the surrounding area or what is offered on the premises to be able to answer any questions that customers might have. In some jobs, housekeeping duties of the public areas will be given to the door supervisor. Any potential hazards should be fixed or reported. In many cases, the door supervisor is also a security presence and should make sure that items are not being stolen from the premises. In this case, the door supervisor will be expected to periodically patrol the premises.
Usually, a high school diploma is needed. Some experience working in the security or hospitality field may be necessary.
Greet residents, guests, and visitors, assisting them with carrying bags, opening doors, and other various duties.
Provide polite, informative answers to guest questions and inquiries.
Maintain entrance security by keeping an alert watch, checking locks, and alerting authorities in emergency situations.