Gaming Manager Salary
The average salary for a Gaming Manager is $86,000 per year.
Job Description for Gaming Manager
Gaming managers play a key role in a gambling casino, and are typically responsible for overall supervision of gaming operations in a small casino, or a particular area within a larger casino. They may also hire and train casino employees to properly execute the games to which they're assigned, especially croupiers and dealers. The gaming manager typically receives any actionable information from security and surveillance teams regarding anomalies within his/her gaming department, and may also participate in customer service by interacting with guests, answering questions, and helping to resolve any issues with gaming operations.Read More...
In most large casinos, a gaming manager is responsible for a particular area or section of the floor and must ensure that games are consistently and properly executed at all times; this involves training employees and helping them spot and correct even minor player disputes and problems. Gaming managers also instruct these employees on knowing when and how to escalate a situation so it can be addressed without disrupting the enjoyment of other players.
Gaming managers typically have a communication device to speak with security and surveillance teams and be notified of any problems or discrepancies to be addressed in a quiet and professional manner. The manager is often visible on the floor in case his/her assistance is required by an employee or player, and must always resolve these situations in a manner that conforms to the rules and procedures of the casino.
To work as a gaming manager, a person should have both practical experience and some education which provides instruction in basic management and supervision skills. These managers are often hired from the ranks of dealers, croupiers, or line supervisors of these establishments, and many employers prefer at least an associate's degree in management. A gaming manager must typically pass a background check and should expect to be offered shifts at any time of day or night, depending on the employer.
Gaming Manager Tasks
- Direct and supervise gaming operations and personnel.
- Interview, hire, and train new personnel.
- Explain and enforce house operating rules, such as betting limits.
- Address customer service and security issues as problems arise.