A Senior Technical Support Engineer earns an average salary of AED 161,660 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.

AED 71,997 - AED 432,776
AED 72K
AED 160K
AED 430K
MEDIAN: AED 161,660
10%
50%
90%
AED 0AED 432K
Salary AED 71,997 - AED 432,776
Bonus AED 4,894 - AED 39,732
Profit Sharing AED 1,017
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 76,564 - AED 432,776
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 7 Dec 2017
  • Individuals Reporting: 45

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

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Senior Technical Support Engineer Tasks

  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.

Senior Technical Support Engineer Job Listings

Pay Difference by Location

National Average: AED 162,670

Larger city markers indicate a job is popular in that location.

Senior Technical Support Engineer Reviews

Q: What is it like working as a Senior Technical Support Engineer?

Senior Technical Support Engineer in Ajman:
"Think Outside The Box."
Pros: I enjoy how busy I am and the fact that I get to analyze data about our data. I love sharing my knowledge with other people. I’m constantly working on finding the cause of minor differences and analysing latest Apple updates in iOS and MacOS. It’s great to work with people that care about their company and doing a good job.
Cons: Nothing. I love working because it's not a job, it's Holiday.

Key Stats for Senior Technical Support Engineer

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.
1-4 years
11%
5-9 years
51%
10-19 years
33%
20 years or more
4%

Experience Affects Senior Technical Support Engineer Salaries

▲10%

National Average
AED 163,000

▼4%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.

Years of Experience

1-4 years
11%
5-9 years
51%
10-19 years
33%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 94%
dental benefits
Dental: 36%
vision benefits
Vision: 36%
no benefits
None: 6%