A Senior Technical Support Engineer earns an average salary of AED 155,291 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.

AED 52,086 - AED 304,834
AED 52K
AED 150K
AED 300K
MEDIAN: AED 151,797
10%
50%
90%
AED 0AED 406K
Salary AED 52,086 - AED 304,834
Bonus AED 5,781 - AED 57,704
Profit Sharing AED 3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 52,086 - AED 406,777
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 14 Jul 2018
  • Individuals Reporting: 42

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

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Senior Technical Support Engineer Tasks

  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.

Senior Technical Support Engineer Pay By Employer

$0$136K

Oracle Corp.
19 profiles
$83,175

Dell, Inc.
19 profiles
$94,428

Oracle
11 profiles
$83,990

$68,899

EMC Corporation
7 profiles
$102,284

CA, Inc.
6 profiles
$71,944

Microsoft Corp
5 profiles
$93,000

ServiceNow
5 profiles
$77,926

$131,386

Senior Technical Support Engineer Job Listings

Pay Difference by Location

National Average: AED 154,678

Larger city markers indicate a job is popular in that location.

Senior Technical Support Engineer Reviews

Q: What is it like working as a Senior Technical Support Engineer?

Senior Technical Support Engineer in Ajman:
"Think Outside The Box."
Pros: I enjoy how busy I am and the fact that I get to analyze data about our data. I love sharing my knowledge with other people. I’m constantly working on finding the cause of minor differences and analysing latest Apple updates in iOS and MacOS. It’s great to work with people that care about their company and doing a good job.
Cons: Nothing. I love working because it's not a job, it's Holiday.

Key Stats for Senior Technical Support Engineer

Gender

Female
4 %
Male
96 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
1-4 years
12%
5-9 years
62%
10-19 years
26%

Experience Affects Senior Technical Support Engineer Salaries

▲12%

National Average
AED 155,000

▼4%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
4 %
Male
96 %

Years of Experience

1-4 years
12%
5-9 years
62%
10-19 years
26%

Common Health Benefits

medical benefits
Medical: 94%
dental benefits
Dental: 32%
vision benefits
Vision: 32%
no benefits
None: 6%