A Customer Service Representative (CSR) earns an average salary of AED 59,076 per year. Experience strongly influences pay for this job. Most people move on to other jobs if they have more than 10 years' experience in this career. A skill in Office Administration is associated with high pay for this job.

AED 25,098 - AED 136,927
AED 25K
AED 59K
AED 140K
MEDIAN: AED 59,109
10%
50%
90%
AED 5.11 - AED 5,872
AED 5
AED 45
AED 6K
MEDIAN: AED 45.00
10%
50%
90%
AED 0AED 149K
Salary AED 25,098 - AED 136,927
Bonus AED 302 - AED 24,588
Profit Sharing AED 1,000
Commission AED 197 - AED 36,492
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 25,785 - AED 149,518
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 19 May 2018
  • Individuals Reporting: 559
Hourly Data AED 0AED 5K
Hourly Rate AED 5.11 - AED 5,872
Overtime AED 1.60 - AED 196
Annual Data AED 0AED 149K
Bonus AED 302 - AED 24,588
Commission AED 197 - AED 36,492
Profit Sharing AED 1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 25,785 - AED 149,518
  • Country: United States
  • Currency: AED
  • Updated: 19 May 2018
  • Individuals Reporting: 12

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Customer Service Representative (CSR) Pay By Employer

$0$44K

$28,030

UnitedHealth Group
105 profiles
$31,376

Alorica, Inc.
80 profiles
$21,216

$30,219

$25,609

Verizon Wireless
70 profiles
$32,862

$23,797

$21,777

$24,430

$21,513

Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

Pay Difference by Location

National Average: AED 59,640

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Dubai:
"Genius platform."
Pros: I like to Increase energy for our work. Always be positive to our moral.
Cons: I don't like to face our colleges any types of problem in the operation.

Customer Service Representative (CSR) in Dubai:
"I am good in fast learning."
Pros: Possitive thinker very quick and smart worker.
Cons: I don't leave any work unless I feel it's over complete.

Customer Service Representative (CSR) in Dubai International Airport:
"Its enjoyable."
Pros: Helping for people in different ways... And listen to their appreciate..
Cons: Feel bad about management.

Related Job Salaries

Key Stats for Customer Service Representative (CSR)

Gender

Female
42 %
Male
58 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.
Less than 1 year
6%
1-4 years
58%
5-9 years
28%
10-19 years
7%
20 years or more
1%

Experience Affects Customer Service Representative (CSR) Salaries

▲43%

▲19%

National Average
AED 60,000

▼4%

Skills That Affect Customer Service Representative (CSR) Salaries


National Average
AED 60,000



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.

Gender

Female
42 %
Male
58 %

Years of Experience

Less than 1 year
6%
1-4 years
58%
5-9 years
28%
10-19 years
7%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 19%
vision benefits
Vision: 14%
no benefits
None: 12%