The average salary for a Customer Service Administrator is AU$49,584.
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AU$39k - AU$61k
AU$750 - AU$5k
AU$40k - AU$60k
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Job Description for Customer Service Administrator
A customer service administrator holds a supervisory position, handling customer inquiries and overseeing the needs and requirements of the customer service representatives working in their department. This is normally an office-type position that requires equal parts clerical skill and communications savvy. Persons in this line of work are expected to be familiar with all aspects of customer service within their organization. They are a liaison between the company and the consumer. A customer …Read more
Customer Service Administrator Tasks
- Manage client accounts and ensure orders are timely and specifications are met.
- Track metrics for success, including customer satisfaction.
- Document and track instructions for clients, including deadlines, troubleshooting tips, and estimated performance.
- Communicate frequently with sales team, clients, brokers, manufacturers, and other groups to reach deadlines.
Customer Service Administrator Job Listings
Popular Skills for Customer Service Administrator
Skills in Office Administration, Administration and Data Processing are correlated to pay that is above average. Skills that pay less than market rate include Data Entry and Customer Service.
Pay by Experience Level for Customer Service Administrator
An entry-level Customer Service Administrator with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$44,169 based on 30 salaries. An early career Customer Service Administrator with 1-4 years of experience earns an average total compensation of AU$48,066 based on 80 salaries. A mid-career Customer Service Administrator with 5-9 years of experience earns an average total compensation of AU$51,466 based on 38 salaries. An experienced Customer Service Administrator with 10-19 years of experience earns an average total compensation of AU$54,695 based on 38 salaries. In their late career (20 years and higher), employees earn an average total compensation of AU$57,000.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Administrator in their job title in Brisbane, Queensland earn an average of 4.2% more than the national average. These job titles also find higher than average salaries in Adelaide, South Australia (3.1% more) and Melbourne, Victoria (2.9% more). The lowest salaries can be found in Sydney, New South Wales (3.8% less).
Years of Experience
This data is based on 196 survey responses.
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