The average pay for a Customer Service Administrator is AU$46,527 per year. Most people with this job move on to other positions after 20 years in this career. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

AU$35,532 - AU$60,967
AU$36K
AU$46K
AU$61K
MEDIAN: AU$46,430
10%
50%
90%
AU$20.27 - AU$28.49
AU$20
AU$24
AU$28
MEDIAN: AU$24.25
10%
50%
90%
AU$0AU$60K
Salary AU$35,532 - AU$60,967
Bonus AU$1,965
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$37,630 - AU$60,256
  • Country: Australia
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 98
Hourly Data AU$0AU$28
Hourly Rate AU$20.27 - AU$28.49
Overtime AU$23.62
Annual Data AU$0AU$60K
Bonus AU$1,965
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$37,630 - AU$60,256
  • Country: United States
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 39

Job Description for Customer Service Administrator

A customer service administrator holds a supervisory position, handling customer inquiries and overseeing the needs and requirements of the customer service representatives working in their department. This is normally an office-type position that requires equal parts clerical skill and communications savvy.

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Customer Service Administrator Tasks

  • Manage client accounts and ensure orders are timely and specifications are met.
  • Track metrics for success, including customer satisfaction.
  • Document and track instructions for clients, including deadlines, troubleshooting tips, and estimated performance.
  • Communicate frequently with sales team, clients, brokers, manufacturers, and other groups to reach deadlines.

Customer Service Administrator Job Listings

Pay by Experience Level for Customer Service Administrator

Pay by Experience for a Customer Service Administrator has a positive trend. An entry-level Customer Service Administrator with less than 5 years of experience can expect to earn an average total compensation of AU$46,000 based on 86 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Administrator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$50,000 based on 34 salaries. An experienced Customer Service Administrator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$52,000 based on 33 salaries. A Customer Service Administrator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$53,000 based on 10 salaries.

Pay Difference by Location

National Average: AU$48,053

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Service Administrator

Gender

Female
86 %
Male
14 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
Less than 1 year
5%
1-4 years
52%
5-9 years
17%
10-19 years
19%
20 years or more
7%

Experience Affects Customer Service Administrator Salaries

▲11%

▲7%

▲4%

National Average
AU$48,000

▼4%

Skills That Affect Customer Service Administrator Salaries

National Average
AU$48,000




Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
86 %
Male
14 %

Years of Experience

Less than 1 year
5%
1-4 years
52%
5-9 years
17%
10-19 years
19%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 3%
dental benefits
Dental: 1%
vision benefits
Vision:
no benefits
None: 97%