Average Customer Service Representative (CSR) Hourly Pay in Australia

AU$22.48
Avg. Hourly RateShow Salary
AU$2,572
Bonus
AU$4,069
Commission
AU$2,975
Profit Sharing
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The average hourly pay for a Customer Service Representative (CSR) in Australia is AU$22.48.
10%
A$18.01
MEDIAN
A$22.48
90%
A$27.73
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Hourly Rate
AU$18 - AU$28
Bonus
AU$497 - AU$6,104
Profit Sharing
AU$1,250 - AU$5,100
Commission
AU$1,965 - AU$10,000
Total Pay
AU$39,403 - AU$60,785
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What Do Customer Service Representative (CSR)s Do?

Popular Employer Salaries for Customer Service Representative (CSR)

The top respondents for the job title Customer Service Representative (CSR) are from the companies Commonwealth Bank of Australia, Datacom and British Petroleum (BP). Reported salaries are highest at Commonwealth Bank of Australia where the average pay is AU$24.85. Other companies that offer high salaries for this role include National Australia Bank and Telstra Corporation Ltd, earning around AU$24.00 and AU$23.25, respectively. British Petroleum (BP) pays the lowest at around AU$20.25. Datacom and Coles Myer Ltd also pay on the lower end of the scale, paying AU$20.87 and AU$21.99, respectively.

Customer Service Representative (CSR) Job Listings

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What Are Popular Skills for Customer Service Representative (CSR)s?

Skills in Customer Relations, Problem Solving and Data Entry are correlated to pay that is above average. Skills that pay less than market rate include Phone Support and Customer Service.

What is the Pay by Experience Level for Customer Service Representative (CSR)s?

An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$21.34 based on 267 salaries. An early career Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of AU$22.16 based on 1,190 salaries. A mid-career Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of AU$23.66 based on 419 salaries. An experienced Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of AU$24.49 based on 314 salaries. In their late career (20 years and higher), employees earn an average total compensation of AU$24.
Employees with Customer Service Representative (CSR) in their job title in Sydney, New South Wales earn an average of 3.4% more than the national average. These job titles also find higher than average salaries in Melbourne, Victoria (2.3% more) and Newcastle, New South Wales (1.2% more). The lowest salaries can be found in Gold Coast, Queensland (8.5% less) and Perth, Western Australia (4.6% less).

Years of Experience

This data is based on 2,279 survey responses.
Entry Level
11.7%
Early Career
52.2%
Mid Career
18.4%
Experienced
13.8%
Late Career
3.9%

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