AU$49,432
Avg. Salary
AU$21.91
Avg. Hourly Rate

Average additional compensation:

AU$2,547

Bonus

AU$4,000

Profit Sharing

AU$3,500

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Representative (CSR) is AU$21.91 per hour.

The average pay for a Customer Service Representative (CSR) is AU$49,432 per year.

10%
AU$17.47
10%
AU$21.91
50%
AU$27.02
90%
90%
MEDIAN AU$21.91
10%
AU$39k
10%
AU$49k
50%
AU$60k
90%
90%
MEDIAN AU$49,432
AU$39,070 - AU$60,244
AU$39K
AU$49K
AU$60K
MEDIAN: AU$49,432
10%
50%
90%
AU$17.47 - AU$27.02
AU$17
AU$22
AU$27
MEDIAN: AU$21.91
10%
50%
90%
AU$0AU$60K
Salary AU$39,070 - AU$60,244
Bonus AU$508 - AU$6,892
Profit Sharing AU$4,000
Commission AU$1,750 - AU$18,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$37,771 - AU$59,660
  • Country: Australia
  • Currency: AUD
  • Updated: 16 Mar 2019
  • Individuals Reporting: 1,145
Hourly Data AU$0AU$47
Hourly Rate AU$17.47 - AU$27.02
Hourly Tips AU$2.50
Overtime AU$18.38 - AU$47.85
Annual Data AU$0AU$59K
Bonus AU$508 - AU$6,892
Commission AU$1,750 - AU$18,000
Profit Sharing AU$4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$37,771 - AU$59,660
  • Country: United States
  • Currency: AUD
  • Updated: 16 Mar 2019
  • Individuals Reporting: 1,076

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2019 PayScale.com)

Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Popular Employer Salaries for Customer Service Representative (CSR)

Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of AU$45,000 based on 1,496 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$49,000 based on 568 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$50,000 based on 317 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$53,000 based on 81 salaries.

Pay Difference by Location

National Average: AU$48,006

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Advice

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Sydney:
Its a government job. Its good job.

Customer Service Representative (CSR) in Sydney:
"Communication skills with the management."
As a customer service officer it is important to keep work at work and leave it at work. Sometimes when being new to this kind of work you have to deal with your communication to staff and management and most importantly to the customers. Most time if you don't have management support you have to find a way to win the customer over. If culturally the state are not use to confrontation you have to be able to work with the customers but let them know who is the ''boss''.

Customer Service Representative (CSR) in Adelaide:
"Interesting."
Pros: Taking to people and learning about their lives.
Cons: Being yelled at by unhappy people.

Customer Service Representative (CSR) in Melbourne:
"Mostly fun."
Pros:
Cons: The travelling 3 hrs a day is too long office with out windows or fresh air,

Customer Service Representative (CSR) in Sydney:
Pros: Customer Interactions.
Cons: Standing for 8 hours.

Customer Service Representative (CSR) in Newcastle:
Pros: Good pay, nice cafes close by, close to home.
Cons: People are favored, always focus on negatives, not permanent.

Customer Service Representative (CSR) in Melbourne:
"The Life Of A CSR."
Pros: Work satisfaction, I enjoy my job. The people I interact with, customers- internal and external.
Cons: Stress levels. Workload. Car parking. Lack of work flexibility. Lack of culture. Direct management.

Related Job Salaries

Key Stats for Customer Service Representative (CSR)

Gender

Female
67 %
Male
33 %
Less than 1 year
11%
1-4 years
52%
5-9 years
19%
10-19 years
14%
20 years or more
4%

Experience Affects Customer Service Representative (CSR) Salaries

▲10%

▲4%

▲2%

National Average
AU$48,000

▼6%

Skills That Affect Customer Service Representative (CSR) Salaries


▲1%


National Average
AU$48,000



▼1%



Phone Support
▼3%

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
11%
1-4 years
52%
5-9 years
19%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 7%
dental benefits
Dental: 1%
vision benefits
Vision: 1%
no benefits
None: 92%