A Senior Technical Support Analyst earns an average salary of AU$78,802 per year. Most people move on to other jobs if they have more than 20 years' experience in this field. Experience has a moderate effect on income for this job.

AU$60,444 - AU$105,695
AU$60K
AU$81K
AU$110K
MEDIAN: AU$81,128
10%
50%
90%
AU$0AU$107K
Salary AU$60,444 - AU$105,695
Bonus AU$0.00 - AU$14,950
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$55,663 - AU$107,771
  • Country: Australia
  • Currency: AUD
  • Updated: 9 Dec 2017
  • Individuals Reporting: 64

Job Description for Senior Technical Support Analyst

A senior technical support analyst is employed by a software, hardware, or general information technology (IT) company to help users troubleshoot problems they have in operating the company’s product. As a senior analyst, these individuals usually have some supervisory responsibilities, and they may be in charge of a technical support team and/or help desk.

Read More...

Senior Technical Support Analyst Tasks

  • Provide information systems technical support for complex customer issues.
  • Raise information, bug and feature requests to the development team.
  • Identify problems with information technology system operations and provide potential workarounds.

Senior Technical Support Analyst Job Listings

Pay Difference by Location

National Average: AU$81,150

Larger city markers indicate a job is popular in that location.

Senior Technical Support Analyst Reviews

Q: What is it like working as a Senior Technical Support Analyst?

Senior Technical Support Analyst in Melbourne:
"Interesting times."
Pros: Everyday I have new problems to solve, it is not a regular job with the same procedures everyday.
Cons: There is lots of stress involved, because we are in a payments industry the pressure is high when something goes wrong.

Related Job Salaries

Key Stats for Senior Technical Support Analyst

Gender

Female
9 %
Male
91 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
1-4 years
16%
5-9 years
40%
10-19 years
40%
20 years or more
4%

Experience Affects Senior Technical Support Analyst Salaries

▲9%

National Average
AU$81,000

▼4%

▼17%

Skills That Affect Senior Technical Support Analyst Salaries

National Average
AU$81,000



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

1-4 years
16%
5-9 years
40%
10-19 years
40%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 19%
dental benefits
Dental: 8%
vision benefits
Vision: 13%
no benefits
None: 77%