AU$55,984
Avg. Salary
AU$24.00
Avg. Hourly Rate
Help us gather more data! Is Technical Support Assistant your job title? Find out what you're worth.

The average pay for a Technical Support Assistant is AU$24.00 per hour.

The average pay for a Technical Support Assistant is AU$55,984 per year.

10%
AU$19.38
10%
AU$24.00
50%
AU$34.52
90%
90%
MEDIAN AU$24.00
10%
AU$43k
10%
AU$56k
50%
AU$99k
90%
90%
MEDIAN AU$55,984
AU$42,574 - AU$99,329
AU$43K
AU$56K
AU$99K
MEDIAN: AU$55,984
10%
50%
90%
AU$19.38 - AU$34.52
AU$19
AU$24
AU$35
MEDIAN: AU$24.00
10%
50%
90%
AU$0AU$99K
Salary AU$42,574 - AU$99,329
Bonus AU$4,880
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$41,396 - AU$96,977
  • Country: Australia
  • Currency: AUD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 26
Hourly Data AU$0AU$34
Hourly Rate AU$19.38 - AU$34.52
Annual Data AU$0AU$96K
Bonus AU$4,880
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$41,396 - AU$96,977
  • Country: United States
  • Currency: AUD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 11

Job Description for Technical Support Assistant

Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.

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Technical Support Assistant Tasks
  • Maintain, troubleshoot, and install computer hardware and software.
  • Train users in managing and using old and new systems.
  • Assist with managing outages, dispatching, billing and/or customer relations.
  • Monitor user activities to detect problems and support end-users.

Technical Support Assistant Job Listings

Pay Difference by Location

24%

18%

6%

National Average: AU$53,478

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Technical Support Assistant

Gender

Female
50 %
Male
50 %
Less than 1 year
8%
1-4 years
62%
5-9 years
14%
10-19 years
14%
20 years or more
3%

Experience Affects Technical Support Assistant Salaries

▲4%

▲2%

National Average
AU$53,000

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
8%
1-4 years
62%
5-9 years
14%
10-19 years
14%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 16%
dental benefits
Dental: 16%
vision benefits
Vision: 11%
no benefits
None: 84%