EGP 125,987
Avg. Salary
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

EGP 15,300

Profit Sharing

EGP 41,000

The average pay for a Customer Service Manager is {{pay}} per hour.

The average pay for a Customer Service Manager is EGP 125,987 per year.

$0
10%
$0
50%
$0
90%
MEDIAN $0
$41k
10%
$126k
50%
$238k
90%
MEDIAN $125,987
EGP 40,722 - EGP 238,390
EGP 41K
EGP 130K
EGP 240K
MEDIAN: EGP 125,987
10%
50%
90%
EGP 0EGP 248K
Salary EGP 40,722 - EGP 238,390
Bonus EGP 4,500 - EGP 45,000
Profit Sharing EGP 41,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
EGP 54,808 - EGP 248,414
  • Country: Egypt
  • Currency: EGP
  • Updated: 13 Nov 2018
  • Individuals Reporting: 36

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Pay By Employer

$0$79K

$27,420

Food Lion
29 profiles
$32,605

$29,344

$55,748

$36,836

$43,739

$41,860

AT&T Inc.
12 profiles
$59,750

Bank of The West
10 profiles
$44,025

Amazon.com Inc
10 profiles
$58,983

Customer Service Manager Job Listings

Pay Difference by Location

National Average: EGP 136,047

Larger city markers indicate a job is popular in that location.

Customer Service Manager Reviews

Q: What is it like working as a Customer Service Manager?

Customer Service Manager in Cairo:
"Hectic."
Pros: Friendly atmosphere
Cons: Traffic/ Caliber of people

Related Job Salaries

Key Stats for Customer Service Manager

Gender

Female
38 %
Male
63 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
1-4 years
14%
5-9 years
39%
10-19 years
47%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
38 %
Male
63 %

Years of Experience

1-4 years
14%
5-9 years
39%
10-19 years
47%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 38%
vision benefits
Vision: 34%
no benefits
None: 10%