EGP 122,813
Avg. Salary

Average additional compensation for this job:

Bonus

EGP 15,300

Profit Sharing

EGP 41,000

A Customer Service Manager earns an average salary of EGP 131,850 per year.

EGP 41,574 - EGP 242,433
EGP 42K
EGP 120K
EGP 240K
MEDIAN: EGP 122,813
10%
50%
90%
EGP 0EGP 261K
Salary EGP 41,574 - EGP 242,433
Bonus EGP 4,500 - EGP 45,000
Profit Sharing EGP 41,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
EGP 56,766 - EGP 261,376
  • Country: Egypt
  • Currency: EGP
  • Updated: 22 Sep 2018
  • Individuals Reporting: 41

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Pay Difference by Location

3%

National Average: EGP 131,967

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Service Manager

Gender

Female
38 %
Male
63 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
1-4 years
20%
5-9 years
37%
10-19 years
44%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
38 %
Male
63 %

Years of Experience

1-4 years
20%
5-9 years
37%
10-19 years
44%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 33%
vision benefits
Vision: 30%
no benefits
None: 9%