EGP 125,987
Avg. Salary

Average additional compensation for this job:

Bonus

EGP 12,208

Profit Sharing

EGP 50,000

A Customer Service Manager earns an average salary of EGP 131,850 per year.

EGP 39,000 - EGP 240,000
EGP 39K
EGP 130K
EGP 240K
MEDIAN: EGP 125,987
10%
50%
90%
EGP 0EGP 252K
Salary EGP 39,000 - EGP 240,000
Bonus EGP 4,122 - EGP 48,479
Profit Sharing EGP 50,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
EGP 49,000 - EGP 252,978
  • Country: Egypt
  • Currency: EGP
  • Updated: 14 Jul 2018
  • Individuals Reporting: 34

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Pay By Employer

$0$79K

$27,340

$29,109

Food Lion
29 profiles
$32,522

$53,329

$36,946

$43,976

Bank of The West
12 profiles
$44,025

$41,860

AT&T Inc.
11 profiles
$54,500

Michaels Stores
10 profiles
$25,888

Customer Service Manager Job Listings

Pay Difference by Location

National Average: EGP 133,286

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Service Manager

Gender

Female
33 %
Male
67 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
1-4 years
15%
5-9 years
44%
10-19 years
41%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
33 %
Male
67 %

Years of Experience

1-4 years
15%
5-9 years
44%
10-19 years
41%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 37%
vision benefits
Vision: 33%
no benefits
None: 11%