EGP 129,000
Avg. Salary
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

EGP 36,000

Profit Sharing

EGP 66,000

The average pay for a Customer Service Manager is {{pay}} per hour.

The average pay for a Customer Service Manager is €43,642 per year.

$60k
10%
$129k
50%
$311k
90%
MEDIAN $129,000
EGP 59,598 - EGP 310,550
EGP 60K
EGP 130K
EGP 310K
MEDIAN: EGP 129,000
10%
50%
90%
EGP 0EGP 362K
Salary EGP 59,598 - EGP 310,550
Bonus EGP 36,000
Profit Sharing EGP 66,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
EGP 71,517 - EGP 362,414
  • Country: Egypt
  • Currency: EGP
  • Updated: 13 Oct 2018
  • Individuals Reporting: 18

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Customer Service Manager Reviews

Q: What is it like working in Cairo?

Customer Service Manager in Cairo:
"Hectic."
Pros: Friendly atmosphere
Cons: Traffic/ Caliber of people

Key Stats for Customer Service Manager

Gender

Female
38 %
Male
62 %
10-19 years
100%

Gender

Female
38 %
Male
62 %

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 33%
vision benefits
Vision: 27%
no benefits
None: 13%