€25,401
Avg. Salary
€12.00
Avg. Hourly Rate
Help us gather more data! Is Help Desk Technician your job title? Find out what you're worth.

The average pay for a Help Desk Technician is €12.00 per hour.

The average pay for a Help Desk Technician is €25,401 per year.

€0.00
10%
€12.00
50%
€0.00
90%
MEDIAN €12.00
€22k
10%
€25k
50%
€34k
90%
MEDIAN €25,401
€21,522 - €34,360
€22K
€25K
€34K
MEDIAN: €25,401
10%
50%
90%
€0€35K
Salary €21,522 - €34,360
Bonus €3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
€21,464 - €35,318
  • Country: Ireland
  • Currency: EUR
  • Updated: 14 Jan 2019
  • Individuals Reporting: 35

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Help Desk Technician Job Listings

Pay Difference by Location

7%

National Average: €25,654

Larger city markers indicate a job is popular in that location.

Key Stats for Help Desk Technician

Gender

Female
15 %
Male
85 %
Less than 1 year
5%
1-4 years
74%
5-9 years
13%
10-19 years
5%
20 years or more
3%

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
5%
1-4 years
74%
5-9 years
13%
10-19 years
5%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 13%
dental benefits
Dental: 4%
vision benefits
Vision: 4%
no benefits
None: 83%