€46,133
Avg. Salary
Avg. Hourly Rate

Average additional compensation:

€4,145

Bonus

€1,965

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Senior Technical Support Engineer is {{pay}} per hour.

The average pay for a Senior Technical Support Engineer is €46,133 per year.

10%
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90%
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MEDIAN €0.00
10%
€31k
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€46k
50%
€65k
90%
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MEDIAN €46,133
€31,434 - €65,025
€31K
€46K
€65K
MEDIAN: €46,133
10%
50%
90%
€0€68K
Salary €31,434 - €65,025
Bonus €1,001 - €7,003
Profit Sharing €1,965
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
€31,989 - €68,869
  • Country: Ireland
  • Currency: EUR
  • Updated: 21 Mar 2019
  • Individuals Reporting: 62

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

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Senior Technical Support Engineer Tasks
  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.

Senior Technical Support Engineer Job Listings

Pay Difference by Location

-2%

National Average: €48,400

Larger city markers indicate a job is popular in that location.

Key Stats for Senior Technical Support Engineer

Gender

Female
9 %
Male
91 %
Less than 1 year
2%
1-4 years
24%
5-9 years
43%
10-19 years
32%

Experience Affects Senior Technical Support Engineer Salaries

▲14%

▲4%

National Average
€48,000

▼10%

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
2%
1-4 years
24%
5-9 years
43%
10-19 years
32%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 30%
vision benefits
Vision: 33%
no benefits
None: 28%