€22,720
Avg. Salary
€11.40
Avg. Hourly Rate
Help us gather more data! Is Technical Support Representative your job title? Find out what you're worth.

The average pay for a Technical Support Representative is €11.40 per hour.

The average pay for a Technical Support Representative is €22,720 per year.

€0.00
10%
€11.40
50%
€0.00
90%
MEDIAN €11.40
€20k
10%
€23k
50%
€35k
90%
MEDIAN €22,720
€19,924 - €34,765
€20K
€23K
€35K
MEDIAN: €22,720
10%
50%
90%
€0€35K
Salary €19,924 - €34,765
Bonus €700
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
€20,135 - €35,363
  • Country: Ireland
  • Currency: EUR
  • Updated: 15 Feb 2019
  • Individuals Reporting: 26

Job Description for Technical Support Representative

Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly or communicate via chat or e-mail to troubleshoot specific problems. Technical supports representatives are concerned with two important tasks: excellent customer service and problem solving. They should be polite and helpful in dealing with all clients and must be able to communicate with them effectively to solve each technical issue. Technical support representatives of the call center variety must also be able to type while speaking to the customer in order to document the interaction.

Read More...
Technical Support Representative Tasks
  • Help customers identify and resolve problems with products by phone, through e-mail, or in person.
  • Escalate complex problems to appropriate staff member or department.
  • Guide customers through the installation and updating of software and hardware.

Technical Support Representative Job Listings

Pay Difference by Location

-3%

National Average: €23,021

Larger city markers indicate a job is popular in that location.

Key Stats for Technical Support Representative

Gender

Female
14 %
Male
86 %
Less than 1 year
7%
1-4 years
67%
5-9 years
20%
10-19 years
7%

Experience Affects Technical Support Representative Salaries

▲1%

National Average
€23,000

▼4%

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
7%
1-4 years
67%
5-9 years
20%
10-19 years
7%

Common Health Benefits

medical benefits
Medical: 42%
dental benefits
Dental: 4%
vision benefits
Vision: 4%
no benefits
None: 58%