Average Quality Assurance Analyst, Call Centers Salary

Rs 322,500
Avg. Salary
Rs 35,000
Bonus
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The average salary for a Quality Assurance Analyst, Call Centers is Rs 322,500.
10%
Rs 227k
10%
Rs 323k
50%
Rs 449k
90%
90%
MEDIAN Rs 322,500
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United States (change)
Salary
Rs 227k - Rs 449k
Bonus
Rs 10k - Rs 50k
Total Pay
Rs 227k - Rs 466k

Your Market Worth Over Time

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Job Description for Quality Assurance Analyst, Call Centers

Quality Assurance Analyst, Call Centers Tasks
  • Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
  • Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
  • Audit and review quality assurance processes and tasks, including calibrating across analysts.
  • Document problems and provide feedback and coaching to improve call center quality.

Quality Assurance Analyst, Call Centers Job Listings

Popular Skills for Quality Assurance Analyst, Call Centers

Pay by Experience Level for Quality Assurance Analyst, Call Centers

An entry-level Quality Assurance Analyst, Call Centers with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of Rs 322,500 based on 7 salaries. An early career Quality Assurance Analyst, Call Centers with 1-4 years of experience earns an average total compensation of Rs 294,601 based on 36 salaries. A mid-career Quality Assurance Analyst, Call Centers with 5-9 years of experience earns an average total compensation of Rs 375,378 based on 21 salaries. An experienced Quality Assurance Analyst, Call Centers with 10-19 years of experience earns an average total compensation of Rs 361,741 based on 3 salaries.
Employees with Quality Assurance Analyst, Call Centers in their job title in New Delhi, Delhi earn an average of 27.8% more than the national average. These job titles also find higher than average salaries in Gurgaon, Haryana (7.5% more). The lowest salaries can be found in Delhi, Delhi (12.5% less), Bangalore, Karnataka (10.4% less) and Mumbai, Maharashtra (8.5% less).

Years of Experience

This data is based on 67 survey responses.
Entry Level
10.4%
Early Career
53.7%
Mid Career
31.3%
Experienced
4.5%