Quality Assurance Analyst, Call Centers in Bangalore Salary (India)

A Quality Assurance Analyst, Call Centers in Bangalore, Karnataka earns an average salary of Rs 297,207 per year. Most people with this job move on to other positions after 20 years in this career.

Rs 180,000 - Rs 495,642
Rs 180K
Rs 300K
Rs 500K
MEDIAN: Rs 304,102
10%
50%
90%
Rs 0Rs 496K
Salary Rs 180,000 - Rs 495,642
Bonus Rs 22,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 180,000 - Rs 496,270
  • Country: India
  • Currency: INR
  • Updated: 3 Jan 2018
  • Individuals Reporting: 49

Job Description for Quality Assurance Analyst, Call Centers

Call center quality assurance analysts ensure that all inbound or outbound calls meet company standards. This means that they read over call transcripts and/or listen to audio recordings to discover issues and then come up with strategies to address any problems they find. Call center quality assurance analysts also compile issues and recommendations for improvements, giving this information to their managers. They also prepare and/or update existing guidelines to ensure calls are at their desired quality level.

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Quality Assurance Analyst, Call Centers Tasks

  • Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
  • Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
  • Audit and review quality assurance processes and tasks, including calibrating across analysts.
  • Document problems and provide feedback and coaching to improve call center quality.

Quality Assurance Analyst, Call Centers Job Listings

Key Stats for Quality Assurance Analyst, Call Centers

Gender

Female
16 %
Male
84 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
Less than 1 year
8%
1-4 years
51%
5-9 years
31%
10-19 years
10%

Experience Affects Quality Assurance Analyst, Call Centers Salaries

Experienced
▲40%

Mid-Career
▲33%

National Average
Rs 313,000

Entry-Level
▼4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Gender

Female
16 %
Male
84 %

Years of Experience

Less than 1 year
8%
1-4 years
51%
5-9 years
31%
10-19 years
10%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 3%
vision benefits
Vision: 3%
no benefits
None: 28%