Quality Assurance Analyst, Call Centers in Bangalore Salary (India)
A Quality Assurance Analyst, Call Centers in Bangalore, Karnataka earns an average salary of Rs 297,207 per year. Most people with this job move on to other positions after 20 years in this career.
|Range||Rs 0Rs 496K|
|Salary||Rs 180,000 - Rs 495,642|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|Rs 180,000 - Rs 496,270|
Job Description for Quality Assurance Analyst, Call Centers
Call center quality assurance analysts ensure that all inbound or outbound calls meet company standards. This means that they read over call transcripts and/or listen to audio recordings to discover issues and then come up with strategies to address any problems they find. Call center quality assurance analysts also compile issues and recommendations for improvements, giving this information to their managers. They also prepare and/or update existing guidelines to ensure calls are at their desired quality level.Read More...
Typical employers of a call center quality assurance analyst are inbound and outbound telemarketers, as well as debt collectors. A call center quality assurance analyst must be able to sit for long periods of time. This is generally a full-time position with the possibility of overtime. These analysts' hours may vary depending on the needs of the company.
Call center quality assurance analysts generally need to have at least a high school diploma or equivalent, as well as at least one to three years of relevant work experience. These analysts must be be self-motivated individuals who are strong team players and have excellent communication skills. They should also be able to multitask effectively, working on many projects simultaneously, and pay excellent attention to detail. (Copyright 2018 PayScale.com)
Quality Assurance Analyst, Call Centers Tasks
- Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
- Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
- Audit and review quality assurance processes and tasks, including calibrating across analysts.
- Document problems and provide feedback and coaching to improve call center quality.
Quality Assurance Analyst, Call Centers Job Listings
Key Stats for Quality Assurance Analyst, Call Centers
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