The average pay for a Senior Technical Support Analyst in Pune, Maharashtra is Rs 715,060 per year. Most people with this job move on to other positions after 20 years in this career. For the first five to ten years in this position, salary increases steeply, but any additional experience does not have a big effect on pay. Skills that are associated with high pay for this job are UNIX and SQL.

Rs 274,879 - Rs 1,225,543
Rs 270K
Rs 670K
Rs 1M
MEDIAN: Rs 672,492
10%
50%
90%
Rs 0Rs 1M
Salary Rs 274,879 - Rs 1,225,543
Bonus Rs 9,863 - Rs 153,834
Profit Sharing Rs 12,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 282,012 - Rs 1,291,281
  • Country: India
  • Currency: INR
  • Updated: 17 Jan 2018
  • Individuals Reporting: 66

Job Description for Senior Technical Support Analyst

A senior technical support analyst is employed by a software, hardware, or general information technology (IT) company to help users troubleshoot problems they have in operating the company’s product. As a senior analyst, these individuals usually have some supervisory responsibilities, and they may be in charge of a technical support team and/or help desk.

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Senior Technical Support Analyst Tasks

  • Provide information systems technical support for complex customer issues.
  • Raise information, bug and feature requests to the development team.
  • Identify problems with information technology system operations and provide potential workarounds.

Senior Technical Support Analyst Job Listings

Key Stats for Senior Technical Support Analyst

Gender

Female
13 %
Male
88 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
2%
1-4 years
35%
5-9 years
55%
10-19 years
9%

Experience Affects Senior Technical Support Analyst Salaries

Experienced
▲34%

▲30%

National Average
Rs 672,000

Entry-Level
▼22%

Skills That Affect Senior Technical Support Analyst Salaries

UNIX
▲49%

SQL
▲30%

National Average
Rs 672,000

Windows Operating System General Use
▼18%

Microsoft Office
▼18%

Linux
▼35%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
13 %
Male
88 %

Years of Experience

Less than 1 year
2%
1-4 years
35%
5-9 years
55%
10-19 years
9%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 6%
vision benefits
Vision: 8%
no benefits
None: 16%