The average pay for a Senior Technical Support Engineer in Mumbai, Maharashtra is Rs 464,089 per year. A skill in Linux is associated with high pay for this job. Experience strongly influences salary for this job. People in this job generally don't have more than 20 years' experience.

Rs 186,164 - Rs 906,036
Rs 190K
Rs 420K
Rs 910K
MEDIAN: Rs 416,504
10%
50%
90%
Rs 0Rs 933K
Salary Rs 186,164 - Rs 906,036
Bonus Rs 1,000 - Rs 103,042
Profit Sharing Rs 50,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 187,531 - Rs 933,259
  • Country: India
  • Currency: INR
  • Updated: 12 Jan 2018
  • Individuals Reporting: 62

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

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Senior Technical Support Engineer Tasks

  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.

Senior Technical Support Engineer Job Listings

Key Stats for Senior Technical Support Engineer

Gender

Female
11 %
Male
89 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
1-4 years
32%
5-9 years
58%
10-19 years
10%

Experience Affects Senior Technical Support Engineer Salaries

Experienced
▲101%

▲40%

National Average
Rs 433,000

Entry-Level
▼10%

Skills That Affect Senior Technical Support Engineer Salaries

Linux
▲27%

Troubleshooting
▲11%

National Average
Rs 433,000

Cisco Networking
▼24%

Windows Operating System General Use
▼34%

Windows Support
▼48%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

1-4 years
32%
5-9 years
58%
10-19 years
10%

Common Health Benefits

medical benefits
Medical: 64%
dental benefits
Dental: 10%
vision benefits
Vision: 7%
no benefits
None: 33%