Senior Technical Support Engineer in Hyderabad, Andhra Pradesh Salary (India)

A Senior Technical Support Engineer in Hyderabad, Andhra Pradesh earns an average salary of Rs 402,068 per year. Most people move on to other jobs if they have more than 20 years' experience in this career. Skills that are associated with high pay for this job are Microsoft SQL Server, Troubleshooting, Windows Operating System General Use, and Windows Support. Experience strongly influences income for this job.

Rs 245,480 - Rs 1,128,116
Rs 250K
Rs 490K
Rs 1M
MEDIAN: Rs 491,318
10%
50%
90%
Rs 0Rs 1M
Salary Rs 245,480 - Rs 1,128,116
Bonus Rs 7,750 - Rs 102,129
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 247,449 - Rs 1,190,967
  • Country: India
  • Currency: INR
  • Updated: 4 Jan 2018
  • Individuals Reporting: 57

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

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Senior Technical Support Engineer Tasks

  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.

Senior Technical Support Engineer Job Listings

Key Stats for Senior Technical Support Engineer

1-4 years
37%
5-9 years
49%
10-19 years
14%

Experience Affects Senior Technical Support Engineer Salaries

Experienced
▲89%

▲9%

National Average
Rs 497,000

Entry-Level
▼26%

Skills That Affect Senior Technical Support Engineer Salaries

Microsoft SQL Server
▲10%


Windows Operating System General Use
▲1%

Windows Support
▲1%

National Average
Rs 497,000

Years of Experience

1-4 years
37%
5-9 years
49%
10-19 years
14%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 3%
vision benefits
Vision: 6%
no benefits
None: 22%