The average salary for a Senior Technical Support Engineer in Chennai, Tamil Nadu is Rs 432,200 per year. A skill in Linux is associated with high pay for this job. Most people move on to other jobs if they have more than 10 years' experience in this career.

Rs 216,331 - Rs 999,502
Rs 220K
Rs 370K
Rs 1M
MEDIAN: Rs 371,782
10%
50%
90%
Rs 0Rs 1M
Salary Rs 216,331 - Rs 999,502
Bonus Rs 1,030 - Rs 96,958
Profit Sharing Rs 13,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 216,331 - Rs 1,006,421
  • Country: India
  • Currency: INR
  • Updated: 18 Jan 2018
  • Individuals Reporting: 85

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

Read More...

Senior Technical Support Engineer Tasks

  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.

Popular Employer Salaries for Senior Technical Support Engineer

Senior Technical Support Engineer Job Listings

Key Stats for Senior Technical Support Engineer

Gender

Female
13 %
Male
88 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
Less than 1 year
1%
1-4 years
48%
5-9 years
44%
10-19 years
7%

Experience Affects Senior Technical Support Engineer Salaries

Mid-Career
▲32%

National Average
Rs 397,000

Entry-Level
▼18%

Skills That Affect Senior Technical Support Engineer Salaries

Linux
▲83%

Cisco Networking
▲5%

Windows Support
▲3%

National Average
Rs 397,000

Troubleshooting
▼22%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Gender

Female
13 %
Male
88 %

Years of Experience

Less than 1 year
1%
1-4 years
48%
5-9 years
44%
10-19 years
7%

Common Health Benefits

medical benefits
Medical: 69%
dental benefits
Dental: 8%
vision benefits
Vision: 8%
no benefits
None: 29%