Service Desk Analyst with Information Technology Infrastructure Library (ITIL) Skills Salary (India)

The average pay for a Service Desk Analyst with Information Technology Infrastructure Library (ITIL) skills is Rs 316,782 per year. Most people move on to other jobs if they have more than 10 years' experience in this field.

Rs 188,342 - Rs 573,688
Rs 190K
Rs 320K
Rs 570K
MEDIAN: Rs 318,384
10%
50%
90%
Rs 0Rs 592K
Salary Rs 188,342 - Rs 573,688
Bonus Rs 2,043 - Rs 62,682
Profit Sharing Rs 0.00 - Rs 205,530
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 191,639 - Rs 592,744
  • Country: India
  • Currency: INR
  • Updated: 20 Jan 2018
  • Individuals Reporting: 171

Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Popular Employer Salaries for Service Desk Analyst

Service Desk Analyst Job Listings

Pay Difference by Location

National Average: Rs 322,298

Larger city markers indicate a job is popular in that location.

Key Stats for Service Desk Analyst

Gender

Female
14 %
Male
86 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
Less than 1 year
6%
1-4 years
68%
5-9 years
24%
10-19 years
2%

Experience Affects Service Desk Analyst Salaries

▲33%

National Average
Rs 322,000

▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
6%
1-4 years
68%
5-9 years
24%
10-19 years
2%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 5%
vision benefits
Vision: 5%
no benefits
None: 18%