A Technical Support Assistant in Mumbai, Maharashtra earns an average salary of Rs 441,650 per year.

Rs 118,985 - Rs 828,514
Rs 120K
Rs 200K
Rs 830K
MEDIAN: Rs 198,995
10%
50%
90%
Rs 0Rs 1M
Salary Rs 118,985 - Rs 828,514
Bonus Rs 70,000
Profit Sharing Rs 15,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 118,985 - Rs 1,514,846
  • Country: India
  • Currency: INR
  • Updated: 5 Jan 2018
  • Individuals Reporting: 18

Job Description for Technical Support Assistant

Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.

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Technical Support Assistant Tasks

  • Maintain, troubleshoot, and install computer hardware and software.
  • Train users in managing and using old and new systems.
  • Assist with managing outages, dispatching, billing and/or customer relations.
  • Monitor user activities to detect problems and support end-users.

Technical Support Assistant Job Listings

Key Stats for Technical Support Assistant

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
Less than 1 year
22%
1-4 years
44%
5-9 years
17%
10-19 years
17%

Skills That Affect Technical Support Assistant Salaries

Microsoft Word
▲102%

Microsoft Office
▲102%

Windows Operating System General Use
▲10%

National Average
Rs 219,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Years of Experience

Less than 1 year
22%
1-4 years
44%
5-9 years
17%
10-19 years
17%

Common Health Benefits

medical benefits
Medical: 60%
dental benefits
Dental: 30%
vision benefits
Vision: 30%
no benefits
None: 40%