$9,397
Avg. Salary
$5.61
Avg. Hourly Rate

Average additional compensation:

$492

Bonus

$1,000

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Representative (CSR) is $5.61 per hour.

The average pay for a Customer Service Representative (CSR) is $9,397 per year.

$2.87
10%
$5.61
50%
$147.25
90%
MEDIAN $5.61
$1k
10%
$9k
50%
$47k
90%
MEDIAN $9,397
$1,217 - $46,540
$1K
$9K
$47K
MEDIAN: $9,397
10%
50%
90%
$2.87 - $147
$2
$5
$150
MEDIAN: $5.61
10%
50%
90%
$0$237K
Salary $1,217 - $46,540
Bonus $3.24 - $6,360
Commission $1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$4,575 - $237,567
  • Country: Jamaica
  • Currency: USD
  • Updated: 11 Dec 2018
  • Individuals Reporting: 113
Hourly Data $0$147
Hourly Rate $2.87 - $147
Hourly Tips $0.80
Overtime $2.45 - $118
Annual Data $0$237K
Bonus $3.24 - $6,360
Commission $1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$4,575 - $237,567
  • Country: United States
  • Currency: USD
  • Updated: 11 Dec 2018
  • Individuals Reporting: 114

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Customer Service Representative (CSR) Job Listings

Pay Difference by Location

-2%

National Average: $10,853

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Representative (CSR)

Gender

Female
78 %
Male
22 %
Less than 1 year
17%
1-4 years
77%
5-9 years
6%

Gender

Female
78 %
Male
22 %

Common Health Benefits

medical benefits
Medical: 57%
dental benefits
Dental: 38%
vision benefits
Vision: 24%
no benefits
None: 43%