▼7%
KSh 321,000
Avg. Base Salary (KES)
/ year
Avg. Base Salary (KES)
10%
KES 8k
MEDIAN
KES 321k
90%
KES 972k
The average salary for a Customer Service Representative (CSR) is KSh 321,000 in 2026
Base Salary
KSh 8k - KSh 972k
Bonus
KSh 110 - KSh 161k
Profit Sharing
KSh 0 - KSh 1k
Commission
KSh 0 - KSh 96
Total Pay
KSh 8k - KSh 1m
Is Average Customer Service Representative (CSR) with Call Center Operations Skills Salary in Kenya your job title? Find out what you should be paid
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What is the Pay by Experience Level for Customer Service Representative (CSR)s?
What Do Customer Service Representative (CSR)s Do?
Find your market worth – how it works:
Common Health Benefits for a Customer Service Representative (CSR)
Medical
75%
Dental
25%
Vision
25%
None
25%
Gender Breakdown for Customer Service Representative (CSR)s
Female
82.4%
Male
17.6%
This data is based on 17 survey responses. Learn more about the gender pay gap.
FAQs About Customer Service Representative (CSR)s
What is the highest pay for Customer Service Representative (CSR)s?
Our data indicates that the highest pay for a Customer Service Representative (CSR) is KES 972k / year
What is the lowest pay for Customer Service Representative (CSR)s?
Our data indicates that the lowest pay for a Customer Service Representative (CSR) is KES 8k / year
How can Customer Service Representative (CSR)s increase their salary?
Increasing your pay as a Customer Service Representative (CSR) is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Service Representative (CSR) that oversees more junior Customer Service Representative (CSR)s, this experience can increase the likelihood to earn more.