Average Mid-Career Customer Service Officer Salary in Malaysia

RM 31,201
Avg. Base Salary (MYR)
10%
MYR 2k
MEDIAN
MYR 31k
90%
MYR 45k

The average salary for a Customer Service Officer is RM 31,201

Base Salary
RM 2k - RM 45k
Bonus
RM 2k - RM 5k
Total Pay
RM 3k - RM 50k
Is Average Mid-Career Customer Service Officer Salary in Malaysia your job title? Find out what you should be paid
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What is the Pay by Experience Level for Customer Service Officers?

What Do Customer Service Officers Do?

Customer Service Officer Tasks
  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.
Find your market worth – how it works:

Gender Breakdown

Female
80.0%
Male
20.0%
This data is based on 15 survey responses. Learn more about the gender pay gap.

Common Health Benefits

Medical

89%

Dental

50%

Vision

33%

None

11%