Average Customer Service Officer Salary in Malaysia

RM 29,571
Avg. Base Salary (MYR)
10%
MYR 2k
MEDIAN
MYR 30k
90%
MYR 45k

The average salary for a Customer Service Officer is RM 29,571

Base Salary
RM 2k - RM 45k
Bonus
RM 881 - RM 7k
Profit Sharing
RM 0 - RM 1k
Commission
RM 0 - RM 1k
Total Pay
RM 2k - RM 49k
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What is the Pay by Experience Level for Customer Service Officers?

What Do Customer Service Officers Do?

Customer Service Officer Tasks
  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.
Find your market worth – how it works:

Gender Breakdown

Female
71.9%
Male
28.1%
This data is based on 64 survey responses. Learn more about the gender pay gap.

Common Health Benefits

Medical

80%

Dental

34%

Vision

21%

None

20%