PHP 306,431
Avg. Salary
PHP 304
Avg. Hourly Rate

Average additional compensation:

PHP 30,521

Bonus

PHP 19,221

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Service Desk Analyst is PHP 304 per hour.

The average pay for a Service Desk Analyst is PHP 306,431 per year.

PHP 98.85
10%
PHP 303.75
50%
PHP 654.00
90%
MEDIAN PHP 303.75
PHP 175k
10%
PHP 306k
50%
PHP 542k
90%
MEDIAN PHP 306,431
PHP 174,891 - PHP 542,309
PHP 170K
PHP 310K
PHP 540K
MEDIAN: PHP 306,431
10%
50%
90%
PHP 98.85 - PHP 654
PHP 300
MEDIAN: PHP 304
50%
PHP 0PHP 592K
Salary PHP 174,891 - PHP 542,309
Bonus PHP 1,600 - PHP 81,389
Profit Sharing PHP 1,021 - PHP 117,446
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
PHP 177,860 - PHP 592,496
  • Country: Philippines
  • Currency: PHP
  • Updated: 11 Jan 2019
  • Individuals Reporting: 140
Hourly Data PHP 0PHP 653
Hourly Rate PHP 304
Overtime PHP 125
Annual Data PHP 0PHP 592K
Bonus PHP 1,600 - PHP 81,389
Profit Sharing PHP 1,021 - PHP 117,446
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
PHP 177,860 - PHP 592,496
  • Country: United States
  • Currency: PHP
  • Updated: 11 Jan 2019
  • Individuals Reporting: 7

Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

Read More...
Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

Pay Difference by Location

National Average: PHP 323,622

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Service Desk Analyst

Gender

Female
28 %
Male
72 %
Less than 1 year
5%
1-4 years
65%
5-9 years
24%
10-19 years
5%

Experience Affects Service Desk Analyst Salaries

▲31%

National Average
PHP 324,000

▼4%

Skills That Affect Service Desk Analyst Salaries

Gender

Female
28 %
Male
72 %

Years of Experience

Less than 1 year
5%
1-4 years
65%
5-9 years
24%
10-19 years
5%

Common Health Benefits

medical benefits
Medical: 97%
dental benefits
Dental: 64%
vision benefits
Vision: 34%
no benefits
None: 2%