PHP 309,257
Avg. Salary

Average additional compensation for this job:

Bonus

PHP 32,500

Profit Sharing

PHP 19,221

A Service Desk Analyst earns an average salary of PHP 310,405 per year. Most people with this job move on to other positions after 10 years in this career. A skill in Help Desk / Desktop Support (Tier 2) is associated with high pay for this job.

PHP 178,793 - PHP 522,155
PHP 180K
PHP 310K
PHP 520K
MEDIAN: PHP 309,257
10%
50%
90%
PHP 0PHP 545K
Salary PHP 178,793 - PHP 522,155
Bonus PHP 1,200 - PHP 80,000
Profit Sharing PHP 1,007 - PHP 51,825
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
PHP 178,175 - PHP 545,210
  • Country: Philippines
  • Currency: PHP
  • Updated: 21 Jul 2018
  • Individuals Reporting: 134

Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

Pay Difference by Location

National Average: PHP 326,892

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Service Desk Analyst

Gender

Female
25 %
Male
75 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
Less than 1 year
7%
1-4 years
63%
5-9 years
24%
10-19 years
7%

Experience Affects Service Desk Analyst Salaries

▲30%

National Average
PHP 327,000

▼5%

Skills That Affect Service Desk Analyst Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
7%
1-4 years
63%
5-9 years
24%
10-19 years
7%

Common Health Benefits

medical benefits
Medical: 98%
dental benefits
Dental: 66%
vision benefits
Vision: 35%
no benefits
None: 1%