Average Call Center Agent Hourly Pay in Philippines

PHP 81.26
Avg. Hourly RateShow Salary
PHP 14,836
Bonus
PHP 60,000
Commission
PHP 12,500
Profit Sharing
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The average hourly pay for a Call Center Agent in Philippines is PHP 81.26.
10%
PHP 34.77
MEDIAN
PHP 81.26
90%
PHP 246.58
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United States (change)
Hourly Rate
PHP 35 - PHP 247
Bonus
PHP 1,009 - PHP 48,177
Profit Sharing
PHP 252 - PHP 188,726
Commission
PHP 22,500 - PHP 140,000
Total Pay
PHP 17,298 - PHP 465,316

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Job Description for Call Center Agent

Call Center Agent Tasks
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Popular Employer Salaries for Call Center Agent

The top respondents for the job title Call Center Agent are from the companies iQor, Concentrix Corporation and Concentrix Corporation. Reported salaries are highest at iQor where the average pay is PHP 74.95. Concentrix Corporation pays the lowest at around PHP 47.00.

Call Center Agent Job Listings

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Popular Skills for Call Center Agent

Skills in Customer Service, Sales, Oral / Verbal Communication and Call Center Operations are correlated to pay that is above average. Skills that pay less than market rate include Inbound Calls.

Pay by Experience Level for Call Center Agent

An entry-level Call Center Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of PHP 72.70 based on 113 salaries. An early career Call Center Agent with 1-4 years of experience earns an average total compensation of PHP 80.64 based on 304 salaries. A mid-career Call Center Agent with 5-9 years of experience earns an average total compensation of PHP 113.10 based on 75 salaries. An experienced Call Center Agent with 10-19 years of experience earns an average total compensation of PHP 119.83 based on 34 salaries.

Years of Experience

This data is based on 526 survey responses.
Entry Level
21.5%
Early Career
57.8%
Mid Career
14.3%
Experienced
6.5%