£30,398
Avg. Salary
£31.56
Avg. Hourly Rate
Help us gather more data! Is Senior Technical Support Analyst your job title? Find out what you're worth.

The average pay for a Senior Technical Support Analyst is £31.56 per hour.

The average pay for a Senior Technical Support Analyst is £30,398 per year.

10%
£0.00
10%
£31.56
50%
£0.00
90%
90%
MEDIAN £31.56
10%
£23k
10%
£30k
50%
£46k
90%
90%
MEDIAN £30,398
£22,891 - £45,502
£23K
£30K
£46K
MEDIAN: £30,398
10%
50%
90%
£0£49K
Salary £22,891 - £45,502
Bonus £302 - £5,960
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£22,990 - £49,650
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 14 Apr 2019
  • Individuals Reporting: 176

Job Description for Senior Technical Support Analyst

A senior technical support analyst is employed by a software, hardware, or general information technology (IT) company to help users troubleshoot problems they have in operating the company’s product. As a senior analyst, these individuals usually have some supervisory responsibilities, and they may be in charge of a technical support team and/or help desk.

Read More...
Senior Technical Support Analyst Tasks
  • Provide information systems technical support for complex customer issues.
  • Raise information, bug and feature requests to the development team.
  • Identify problems with information technology system operations and provide potential workarounds.

Senior Technical Support Analyst Pay By Employer

$0$60K

$42,000

Dell, Inc.
7 profiles
$54,600

Common Career Paths for Senior Technical Support Analyst


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Senior Technical Support Analyst Job Listings

Popular Skills for Senior Technical Support Analyst

Pay by Experience Level for Senior Technical Support Analyst

Pay by Experience for a Senior Technical Support Analyst has a positive trend. An entry-level Senior Technical Support Analyst with less than 5 years of experience can expect to earn an average total compensation of ₤26,000 based on 34 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Technical Support Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤29,000 based on 42 salaries. An experienced Senior Technical Support Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤38,000 based on 35 salaries. A Senior Technical Support Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤39,000 based on 8 salaries.

Pay Difference by Location

25%

National Average: £31,057

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Senior Technical Support Analyst

Gender

Female
14 %
Male
86 %
Less than 1 year
1%
1-4 years
22%
5-9 years
32%
10-19 years
34%
20 years or more
11%

Experience Affects Senior Technical Support Analyst Salaries

Late-Career
▲27%

▲23%

National Average
₤31,000

▼6%

▼16%

Skills That Affect Senior Technical Support Analyst Salaries

Microsoft Active Directory
▲13%

Windows Server 2012 R2
▲13%

Windows NT / 2000 / XP Networking
▲5%

Microsoft Word
▼0%

SQL
▼0%

National Average
₤31,000





Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
1%
1-4 years
22%
5-9 years
32%
10-19 years
34%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 47%
dental benefits
Dental: 19%
vision benefits
Vision: 22%
no benefits
None: 46%